Olena Matsko
Production Manager | Residential Mortgage Loan Ori...
Our goal at Brightland Mortgage Services, Ltd., is to help your home financing journey be as simple and worry-free as possible. Our dedicated team of professionals will help guide you through the home financing process so you can join the t... Show More
Search Reviews
Search
Write a Review
Overall Ratings
Filter by Date
Range
Filter by Rating
Reviews from Web
She did amazing
The experience was great
Great service
Reply from Olena Matsko
September 26th, 2024 05:18 PM
Thank you for your 5-star rating!
My situation was a bit unique because I think we were all learning how to navigate some process changes outside of our control. At times it became frustrating because of the changing dates for closing. I ultimately escalated my requests and...
read more
Reply from Olena Matsko
September 26th, 2024 05:18 PM
Thank you for sharing your experience with us. I'm glad to hear that I was able to assist you effectively, despite the unique and challenging circumstances you faced. It's our priority to ensure our customers understand the mortgage process....
read more
We had a great experience working with Ms. Matsko on our home loan. Each time I reached out she responded within the hour with an answer to whatever question I had. She asked for all documents required at one time which made it easy for us...
read more
Forced us to get mortgage points, by charging us with high amount. Would not explain clearly why charging us on this even though we had good credit scores and put good amount of down payment.
Reply from Olena Matsko
September 26th, 2024 05:18 PM
I'm sorry to hear about your experience. We take your feedback seriously. It's unfortunate that the mortgage points issue left you dissatisfied. We're committed to continuous improvement and your feedback helps us do that.
She was very easy to talk to and patient. She gave detailed responses to all our questions no matter how small and always presented us with different options and let us know which would be in our best interest. She was very communicative and...
read more
She was accessible and answered all questions when needed.
Great thought out the process
Olena was very knowledgeable and helpful toward the loan application and closing process. She answered calls, emails, and set up meetings as necessary to ensure the customer was informed and satisfied throughout the process. I never had one...
read more
171–180 of 374
About
Our goal at Brightland Mortgage Services, Ltd., is to help your home financing journey be as simple and worry-free as possible. Our dedicated team of professionals will help guide you through the home financing process so you can join the thousands of happy homeowners who have trusted Brightland Mortgage with their home financing.
Products & Services
Mortgage Loan Officer
Search Rank ScoreLearn More →
What is the Search Rank Score®?
Experience.com’s Search Rank Score measures a professional’s online search visibility across hundreds of key SEO attributes.
Year Started
1992
Time Zone
Central Standard Time (CST)
Licenses
- NMLS # 839189
Disclaimer
TEXAS RESIDENTS: Consumers wishing to file a complaint against a mortgage banker or a residential mortgage loan originator licensed in Texas should complete and send a complaint form to the Texas Department of Savings and Mortgage Lending (SML): 2601 N. Lamar Blvd., Suite 201, Austin, TX 78705; Tel: 1-877-276-5550. Information and forms are available on SML’s website: www.sml.texas.gov