

Ruoff Mortgage - West Chester, OH
West Chester, OH

At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer... Show More
Location & Business Hours
Business Hours
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
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Reviews from Web
Flo was absolutely amazing! She always answered my questions with in reasonable time. She was always pleasant and made sure I was comfortable. Anything I didn’t understand she did amazing explaining it for me. She also accommodated my social...
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Reply from Florence Lucas, Ruoff Mortgage
June 4th, 2024 04:21 PM
Hello Sadie, I am absolutely thrilled to hear your positive feedback! Ensuring that you felt comfortable throughout the entire process was my top priority and I'm glad that I was able to accommodate your needs and explain everything clearly....
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Flo was extremely thorough, and transparent throughout the whole process while gracefully handling all the curveballs thrown her way. Ensuring we felt confident and informed the entire way.
Reply from Florence Davis
June 4th, 2024 04:21 PM
I deeply appreciate your kind words, Andrea. It was my pleasure to guide you through this process and make sure you felt confident and informed. Your satisfaction is of utmost importance to me and the whole team at Ruoff Mortgage. Knowing that...
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start to finish, first conversation to close, Florence was excellent. Customer service skills were exemplary, loan knowledge is top notch, and response time minimal. I have nothing but good things to say about my experience with Ruoff and my...
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Reply from Florence Davis
June 4th, 2024 04:22 PM
I'm absolutely thrilled to hear about your positive experience, Andrew! It's always my goal to provide stellar service and quick response times. Your kind words and five-star rating mean a lot to me. I’m glad I could assist you in your journey...
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Communication with Justin was a wonderful experience. It was his response and communication that made it all possible from start to end.
Reply from Justin Epure
June 18th, 2024 06:20 PM
We always enjoy great feedback like this! It was a pleasure to work with you all, and accomplish getting your dream home!
The loan process went without any problems or delays.
Reply from Dan Farrell, Ruoff Mortgage
May 28th, 2024 03:32 PM
I'm glad to hear that you found the loan process at Ruoff Mortgage to go smoothly. Your positive feedback is much appreciated. We strive to provide efficient and hassle-free services to all my clients. It was a pleasure working with you!
AJ was always available for any question I had during the whole process from loan application to closing. He utilized his connections to get me home owners insurance quotes from multiple different companies. AJ was fast and reliable.
Reply from AJ Hodge, Ruoff Mortgage
May 28th, 2024 05:32 PM
Allen, it was my pleasure and honor in helping you and your family though the home buying process. Congratulations on starting a new journey in life as a homeowner, and I am glad you were able to keep your aunt's home in the family. Please...
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Justin Epure, Ruoff Mortgage has received a review with 5 star rating from Joshua S
Reply from Owner
June 18th, 2024 06:20 PM
Thank you for the 5 star review, Josh! It was a pleasure to work with you both!
Justin was always available to answer questions and help whenever I needed him.
Reply from Justin Epure
June 18th, 2024 06:21 PM
Thank you so much for the kind words! It was truly our pleasure to be part of your mortgage process!
Very efficient and quick responses and process.
Reply from Dan Farrell, Ruoff Mortgage
May 28th, 2024 12:31 PM
I'm delighted to hear you found our service efficient and that you appreciated the quick responses. We strive to make the process as seamless as possible and glad to know we achieved that with you. Thanks for taking the time to share your positive...
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We reached out to Dan with a tight timeline for purchasing a new home. He went above and beyond to talk to us at length about our options, get us preapproved, and be our advocate during the negotiations. We had an easy-to-navigate portal to...
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Reply from Dan Farrell
May 28th, 2024 12:36 PM
It was our pleasure to assist you in the home purchasing process, especially given your tight timeline. We are glad you found our portal easy to navigate and our communication clear. Your satisfaction is our top priority! Hearing that you wish...
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About
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
First Time Home Buyer
Conventional Loans
Refinance
Cash Out Refinance
FHA Loans
VA Loans
Renovation Loans
New Construction Loans
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Year Started
1984
Time Zone
Eastern Standard Time (EST)
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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