Ruoff Mortgage - West Chester, OH
West Chester, OH
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer... Show More
Location & Business Hours
Business Hours
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
View All days
Search Reviews
Search
Overall Ratings
Filter by Date
Range
Filter by Rating
Reviews from Web
Was very kind and attentive throughout the whole process
Reply from Shannon Ryan, Ruoff Mortgage
January 30th, 2026 05:59 PM
It was so fun to assist you and Caleb through the "first time" homebuying process! What a big year for you both! Enjoy your adorable Piqua home! And let us know if we can help your friends or family accomplish what you have done...the dream...
read more
We are first time homeowners and initally thought this would be difficult however; Shannon and Aubrey made the process from beginning to end incredibly easy to understand, be a part of, and all the numbers were transparent. They are an incredible...
read more
Reply from Owner
January 30th, 2026 05:56 PM
Thank you for your efeedback! We will miss having you and Laura part of our regular calls! Aubrey and I are proud to help first time homebuyers like you breeze through the mortgage process. Welcome to Bellbrook and stay warm and cozy in your...
read more
We are first time homeowners and initally thought this would be difficult however; Shannon and Aubrey made the process from beginning to end incredibly easy to understand, be a part of, and all the numbers were transparent. They are an incredible...
read more
Reply from Shannon Ryan, Ruoff Mortgage
January 27th, 2026 10:16 PM
Wow, Raiden, these are some of the highest compliments we have received! We thank YOU from the bottom of our hearts for putting your trust in us to buy your first home in beautiful Bellbrook, Ohio!
Good communication
Reply from Sheri Watkins
February 1st, 2026 07:47 PM
Thank you for highlighting the communication, Rachel. I'm pleased to know it stood out during your experience. If there's ever anything more you need, feel free to reach out.
Communication was key 🔑
The team did a great
Reply from Shannon Ryan
January 26th, 2026 09:17 PM
The only thing I regret is not getting to chat with you on a regular basis anymore...let's keep in touch! Meanwhile, enjoy your new home in Florence, KY!
Always available for easy communication and always able to answer questions along the way.
Reply from Sheri Watkins, Ruoff Mortgage
January 20th, 2026 09:27 PM
I'm pleased to hear that you found the communication process smooth and effective, Brandon. Being available to answer your questions and assist you at each step is a key part of what I strive to do. Thank you for sharing your experience, and...
read more
Sheri is the best in the business! Truly, she exemplifies professionalism and we could not have been happier working with her.
Reply from Sheri Watkins, Ruoff Mortgage
January 8th, 2026 07:05 PM
Thank you for your kind words, Marc. I'm pleased to hear that you were happy with my service and found my approach professional. Your feedback is greatly valued, and it was a pleasure assisting you with your needs. Should you require any further...
read more
there was a bit of confusion ar the very end due to the fact that we had previously submitted an app for a slightly different address under a trust instead of jointly
Reply from Sheri Watkins, Ruoff Mortgage
January 7th, 2026 05:17 PM
Steve, I am so sorry for that confusion. I am very happy that it all worked out and that you are in your new home. Thank you for being patient and kind during this transaction. I wish you all the best & Happy New Year!
Great experience!
Reply from Sheri Watkins, Ruoff Mortgage
December 30th, 2025 04:26 PM
Thank you Brian! Always wonderful to work with you! Happy New Year!
Shannon and her team were great through the whole process. We are anxious to sell our current home and we can use them again for our refinance!!
Reply from Shannon Ryan
December 29th, 2025 10:45 PM
You were the rockstar! You made our job easy! Looking forward to working with you again!
91–100 of 1421
About
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
First Time Home Buyer
Conventional Loans
Refinance
Cash Out Refinance
FHA Loans
VA Loans
Renovation Loans
New Construction Loans
View All
Year Started
1984
Time Zone
Eastern Standard Time (EST)
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
©2025 All Rights Reserved Licensing | Privacy | Contact Us