Consumer Direct | Santa Ana's Cover Image

Consumer Direct | Santa Ana, CA

Santa Ana, CA

4.81

(46,249)

Mortgage

Mortgage Loan Officer

Contact Info

(949) 208-8020

Santa Ana, CA

https://www.newamericanfunding.com/branches/tustin

Search Reviews

Write a Review

4.81

(46,249)

Filter by Date

Range

Filter by Rating

5 Star

89%

4 Star

3 Star

2 Star

1 Star

Experience.com

4.8

(38.1K)

Zillow

4.97

(491)

Google

4.88

(7.6K)

Show All

Reset all filters

Tania was great on all aspects. Once we started the closing process, the loan processor Sandy was such a contrast and made those 45 days more stressful than they should have been due to the lack of communication or updates on what to expect....

Reply from Tania Bravo

September 27th, 2023 03:14 AM

Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.

Customer service

Reply from Sammy Lopez

August 27th, 2023 08:03 AM

Thank you for your time to submit a review. New American Funding loves to hear our customers enjoy what we do. Please let us know if we can be of further assistance.

I did not feel like a number. Gabriel made me feel extremely comfortable through the entire process. I felt like he truly cared about me and my financial situation. He kept our spirits up and we really appreciated all that he contributed to...

Reply from Gabriel Garcia

August 27th, 2023 04:34 AM

It is our goal to provide exceptional customer service and hope we achieved this goal with your loan experience. Thank you for your time to submit a review. We look forward to sharing your review our management team. Please keep us in mind...

My experience with New American Funding has been extraordinary. My original home loan was with them so I went back to them for my recent refinance loan. James Mateer and Jennifer Vo were outstanding to work with. They both worked hard to keep...

Gregory is simply the best at what he does. I could say much more about my incredible experience, but that says it all.

Reply from Gregory Mestas

August 23rd, 2023 02:21 PM

It was a real pleasure getting to know you, Autumn, and the toads during this exciting new chapter of your lives! I wish you much happiness is your new home, sir!

James was OUTSTANDING!!!! He kept me informed with every detail throughout the entire loan process making this refinance a very pleasant experience!

Reply from James Mateer

August 26th, 2023 04:18 PM

We are pleased to know you had a great loan experience and the service you received. Should you require any further assistance, please let us know.

We are first time home buyers, and we have learnt a lot through the loan initiation to closing process. Documentation was good and easy to understand. The loan terms and closing costs were explained very well by the loan officer and loan processor...

Reply from New American Funding - Michael Vive...

February 6th, 2026 09:04 PM

We appreciate your kind words and for taking the time to write a review. Please let us know if we can be of further assistance to you.

Quick Closing. Learned a few things about the new loan products. Wesley was always prompt with questions and took care of my out of state buyers.

Great communication with michael. Felt like he was always available to answer questions. He always follow up within a reasonable time frame if not immediately.

Reply from Michael Klein

August 31st, 2023 06:29 PM

Thank you so much. It was a pleasure working with you and your sister. Congrats on the new home. All the best!

I was always being informed of anything that was needed to process my loan. Communication was great and efficient. I never felt like I was alone in the process. The team I had was great! Getting a new loan to get my Ex off and existing one,...

Reply from Scott Rego

August 25th, 2023 06:16 PM

9421–9430 of 46249

About

New American Funding is an all-inclusive direct mortgage lender, and servicer offering a variety of home loans including Conventional, FHA, VA, Jumbo and many more. Our philosophy is to guide current and future homeowners through every step of the mortgage lending process and become a trusted resource for any of your home financing needs. Our loan officers specifically specialize in all types of loans and are happy to provide a wealth of solutions and experience at your preferred time and convenience. Loans We Offer: FHA Loans Non-QM Loans USDA Loans Conventional Loans Cash-Out Refinance Loans 30 Year Fixed Rate Mortgage Loans 15 Year Fixed Rate Mortgage Loans VA Loans Adjustable Rate Mortgage (ARM) Loans Jumbo Loans Reverse Mortgage Loan

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

Disclaimer