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Consumer Direct | Santa Ana, CA

Santa Ana, CA

4.81

(46,183)

Mortgage

Mortgage Loan Officer

Contact Info

(949) 208-8020

Santa Ana, CA

https://www.newamericanfunding.com/branches/tustin

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4.81

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Great and consistent communication

Reply from Jenny Cho

July 22nd, 2024 03:10 PM

I appreciate your feedback, It's wonderful to hear that you found the communication great and consistent. Your satisfaction is very important to us at New American Funding. Thank you for taking the time to leave a review and for the rating...

Easy process

Reply from Matthew Novakoff

August 1st, 2024 02:12 PM

Thank you for your time to leave a review regarding your experience with New American Funding. Should you require any further assistance or information, please let us know.

Marcelo De Matos made the experience great because he communicated with me exert step of the way. No matter how many questions I had he made sure every last one of them were answered. He was a pleasant person to do business with. He answered...

Reply from Marcelo De Matos

August 1st, 2024 02:03 PM

We are happy you had a great experience with New American Funding. Please keep us in mind for any further home financing needs.

I feel that I should have been notified when the loan changed. I did a refinance with cash out of 60k. I spoke to Nick about changing to cash out of 70K. I was told that would not be a problem. Cash out about change and I did not realize it....

Reply from Nicholas Sahagian

August 1st, 2024 01:52 PM

Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.

Ken, and his team were a crucial piece of the puzzle for me. I have been trying to buy house and always felt uncomfortable with the money side of the process. Ken sat me down and we talked about what I could afford. They also helped with programs...

We were very happy with the service Brian provided. He was easy to get a hold of, and got us better rates than other lenders. I highly recommend him.

Very easy to talk to answered all questions very professional

Reply from Jacob Fragoso

July 23rd, 2024 10:02 PM

I'm thrilled to hear that you had a positive experience with me at New American Funding, Heather. Your 4.83 rating is greatly appreciated! I'm glad I could assist by answering all your questions and providing professional service. If you have...

This processor went above and beyond. She answered messages after normal business hours, on weekends. She helped me make the best decisions for me about my loan. Answered all of the questions that my wife had and explained things in terms that...

Reply from Marti MollerKnight

July 31st, 2024 08:09 PM

We are pleased to know you had a great loan experience and the service you received. Should you require any further assistance, please let us know.

More communication throughout the process. Once we got an offer accepted through inspections process. There were a few delays due to using an automated underwriting system that kept asking my clients for the same information they had already...

Reply from Michael Lesinski

October 18th, 2024 03:56 PM

Thank you for taking the time to share your feedback, Jeff. I'm sorry to hear that the overall process didn't meet your expectations. It has always been my aim to deliver seamless communication throughout every transaction, and I deeply regret...

I was told the highest interest rate he'd ever given out was 12%. My loan was 13.5%. Because they overvalued my house(if you look at any sight it's nowhere near 450 k) my first lower loan did not go through. I needed the 2nd loan to go through...

Reply from Scott Rego

July 31st, 2024 04:29 PM

We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ~~*********************~~ as we would like to address your concerns.

6351–6360 of 46183

About

New American Funding is an all-inclusive direct mortgage lender, and servicer offering a variety of home loans including Conventional, FHA, VA, Jumbo and many more. Our philosophy is to guide current and future homeowners through every step of the mortgage lending process and become a trusted resource for any of your home financing needs. Our loan officers specifically specialize in all types of loans and are happy to provide a wealth of solutions and experience at your preferred time and convenience. Loans We Offer: FHA Loans Non-QM Loans USDA Loans Conventional Loans Cash-Out Refinance Loans 30 Year Fixed Rate Mortgage Loans 15 Year Fixed Rate Mortgage Loans VA Loans Adjustable Rate Mortgage (ARM) Loans Jumbo Loans Reverse Mortgage Loan

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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