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Consumer Direct | Santa Ana, CA

Santa Ana, CA

4.81

(45,921)

Mortgage

Mortgage Loan Officer

Contact Info

(949) 208-8020

Santa Ana, CA

https://www.newamericanfunding.com/branches/tustin

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4.81

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Buying our first home was very stressful New American funding helped us every step of the way and there were a lot of steps.Any questions we had they always got right back to us and explained everything so we could understand it.Def 10 out...

Reply from Kaitlyn Scalera

May 30th, 2025 04:53 PM

We are pleased to know you had a great loan experience and the service you received. Should you require any further assistance, please let us know.

Kaitlyn did a great job ! It was a pleasure working with her !

The experice was actually just fine. overall smooth deal but lack of communiction between lending team/ updates regarding the transaction. Updates were always provided promothly when requested. but there was no in between. I overall relied...

Thank you all so much for such a smooth lending process and being easily accessible and responding back promptly! I couldn't have picked a better lending team! John Norment and Julianna Scharsville were great! They are in NC and I'm in GA but...

Reply from Owner

July 11th, 2025 12:00 AM

Hello Chelsie, thank you so much for taking the time to leave us a 5-star review. We look forward to sharing your review with John and Julianna. Please feel free to contact us directly if we can ever be of further assistance. We hope you enjoy...

The process was long but Henry made sure I got through the process.

Reply from Owner

June 27th, 2025 12:00 AM

Thank you so much for sharing your experience with us. Should you require any further assistance, please feel free to contact us directly. Respectfully, Customer Service Management

Rusty made everything very easy with my busy schedule and took the time to answer all my questions. Along with give me good advice.

Reply from Owner

July 11th, 2025 12:00 AM

Thank you so much for taking the time to leave us a 5-star review, Jeremy. We look forward to sharing your review with Rusty and our management team. Please feel free to contact us directly if we can ever be of further assistance. Respectfully,...

More up front communication.

Reply from New American Funding - Nathan Mille...

May 23rd, 2025 12:29 AM

Thank you for your feedback, Adam. I understand the importance of clear and timely communication. Your comment will help us to improve future interactions. If there's anything specific you'd like to discuss, please feel free to reach out, I'm...

Several emails and phone calls were never answered. The process took an inordinate amount of time to finish, leading to extensions and more costs. I have refinanced several times before, this refi is the most frustrating and most expensive.

Reply from SHANE NOLAN

May 29th, 2025 06:46 PM

We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ~~*********************~~ as we would like to address your concerns.

How friendly and honest and very experienced in what they do making it easy to do and understand the process thano you so much

Reply from Joe Morris

May 29th, 2025 05:41 PM

We appreciate your feedback and look forward to sharing your feedback with our management team. We look forward to making your experience even better in the future.

Lots of last minute documentation requests. Things that were brought up earlier, but not requested until the 11th hour.

Reply from Shane Prince

May 29th, 2025 05:14 PM

Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.

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About

New American Funding is an all-inclusive direct mortgage lender, and servicer offering a variety of home loans including Conventional, FHA, VA, Jumbo and many more. Our philosophy is to guide current and future homeowners through every step of the mortgage lending process and become a trusted resource for any of your home financing needs. Our loan officers specifically specialize in all types of loans and are happy to provide a wealth of solutions and experience at your preferred time and convenience. Loans We Offer: FHA Loans Non-QM Loans USDA Loans Conventional Loans Cash-Out Refinance Loans 30 Year Fixed Rate Mortgage Loans 15 Year Fixed Rate Mortgage Loans VA Loans Adjustable Rate Mortgage (ARM) Loans Jumbo Loans Reverse Mortgage Loan

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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