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Consumer Direct | Santa Ana, CA

Santa Ana, CA

4.81

(45,903)

Mortgage

Mortgage Loan Officer

Contact Info

(949) 208-8020

Santa Ana, CA

https://www.newamericanfunding.com/branches/tustin

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4.81

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Lauren Cella was so fantastic! Answered all questions I had and never made me feel stupid for any questions I asked! Lauren showed that she cared and wanted what’s best for me!

Great person and very upfront with transparenc. Love the guy.

Reply from New American Funding - Nicholas Sah...

September 2nd, 2025 11:43 PM

I appreciate your kind words, Srinivasa. It's great to hear that my approach to transparency resonated with you. If there's anything else you might need or any questions pop up, don't hesitate to let me know. Thank you for taking the time to...

I was able to get my new home.

Reply from Kari Schlagheck

September 12th, 2025 11:24 PM

Thank you for your time to leave a review regarding your experience with New American Funding. Should you require any further assistance or information, please let us know.

Everything was great except for communication of how disbursements were to be done.Gave notary checking account and route numbers for funds deposited that did not happen.Also was told when I refi'd I was doing to to eliminate credit card debt...

Reply from Megan Singh

September 12th, 2025 09:13 PM

Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.

There were some unexpected hiccups along the way but Mallory was knowledgeable and thorough in getting us what we needed and walking us through the process to get the mortgage closed. I am super happy with how everything went and with the whole...

Reply from Mallory Depuy

September 12th, 2025 08:34 PM

We appreciate your feedback and look forward to sharing your feedback with our management team. We look forward to making your experience even better in the future.

Great communication and a seemless process.

Reply from Augie Meza

September 12th, 2025 08:24 PM

Thank you for your time to submit a review. New American Funding loves to hear our customers enjoy what we do. Please let us know if we can be of further assistance.

Good Communication.

Reply from Tim Spargur

January 5th, 2026 06:36 PM

I appreciate your feedback, Kiki. It's great to know you felt the communication met your expectations. If you have any further questions or need assistance in the future, please feel free to reach out.

She went above and beyond to answer our questions and make the entire transaction as easy as possible. Stephanie and Andrew were always ready to answer our questions and address our concerns. Overall our experience was great.

Reply from New American Funding - Stephanie Wi...

September 2nd, 2025 06:26 PM

Thank you so much for your 5 star review! Having worked with you many times over the past 10+ years, it was an absolute honor to work with you again here at NAF! We strive for excellent customer service and I'm happy you experienced that. Welcome...

Great communication and follow up. Always stayed ahead of everything.

Reply from New American Funding - Mallory Depu...

October 2nd, 2025 08:34 PM

I'm glad to hear that you appreciated the communication and follow-up throughout the process. Staying organized and proactive is important to me, and it's rewarding to know that you found it beneficial. If there's anything else you need or...

great team. partnered me with a great realtor

Reply from New American Funding - Nathan Mille...

September 3rd, 2025 06:50 PM

Thank you for taking the time to provide your feedback/positive review, John, I really appreciate it! Thank you as well for all your time/effort in getting your loan to the finish line, I will be in touch once rates drop. Feel free to reach...

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About

New American Funding is an all-inclusive direct mortgage lender, and servicer offering a variety of home loans including Conventional, FHA, VA, Jumbo and many more. Our philosophy is to guide current and future homeowners through every step of the mortgage lending process and become a trusted resource for any of your home financing needs. Our loan officers specifically specialize in all types of loans and are happy to provide a wealth of solutions and experience at your preferred time and convenience. Loans We Offer: FHA Loans Non-QM Loans USDA Loans Conventional Loans Cash-Out Refinance Loans 30 Year Fixed Rate Mortgage Loans 15 Year Fixed Rate Mortgage Loans VA Loans Adjustable Rate Mortgage (ARM) Loans Jumbo Loans Reverse Mortgage Loan

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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