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Consumer Direct | Santa Ana, CA

Santa Ana, CA

4.81

(45,860)

Mortgage

Mortgage Loan Officer

Contact Info

(949) 208-8020

Santa Ana, CA

https://www.newamericanfunding.com/branches/tustin

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4.81

(45,860)

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Awesome experience. Great customer service

Reply from Owner

February 11th, 2026 12:00 AM

Thank you for taking the time to leave us a 5-star review. Please feel free to contact us directly if we can ever be of further assistance. Respectfully, Customer Service Management

My proper taxes were not figured correctly in the first loan thus forcing me to refinance. I wish this hadn't happened because it cost me way more money than i should have paid.

Reply from Brittani T. Tran

January 1st, 2026 09:51 PM

I understand how frustrating it can be when tax calculations aren't correct, Caren. I'm sorry to hear about the complications this caused with your loan. I take your concerns seriously and am here to support you in resolving this issue. Please...

Their experience and knowledge made my part of the process very smooth. I would highly recommend this team to anyone. Thank you so much

Reply from New American Funding - Jeanette Rui...

December 22nd, 2025 04:01 AM

Thank you for the opportunity to help. I will be in touch :)!

Edwin was exceptional, attentive, knowledgeable, kind, and personable. I tell anyone who will listen how great New America Funding is. You truly are the gold standard. Thank you so much.

Reply from Edwin Miranda

December 31st, 2025 06:23 PM

I appreciate your kind words, John. It means a lot to know that you found my approach to be attentive and personable. It's great to hear that you're sharing your positive experience with others. Thank you for recognizing the effort and care...

personable and customer focused

We had an excellent experience with Brian and the NAF team. He helped run numbers for us quickly on several occasions, then proactively helped us rate lock when it was most advantageous. He helped us navigate an appraisal issue which delayed...

Reply from New American Funding - Wesley Light...

December 22nd, 2025 05:18 PM

Dave, I appreciate you sharing your experience, and I'm pleased to hear about the support you received from Brian and the team during your loan process. It's great that he was able to assist with timely decisions like rate locking and manage...

Tabitha Marchello is absolutely amazing! From the very beginning, her communication was clear, consistent, and reassuring. She made a process we thought was impossible feel achievable and guided us through every step with patience and honesty....

Reply from Owner

February 7th, 2026 12:00 AM

Thank you so much for taking the time to leave us a 5-star review and for the recognition regarding the service you received from Tabitha and your loan team. Please feel free to contact us directly if we can ever be of further assistance. Respectfully,...

Stephanie was AMAZING! So knowledgeable and patient. Explained everything thoroughly to help us make the best decision for us. Once the process was started, Michelle was on top of it making sure all the i's were dotted and the t's were crossed...

Reply from New American Funding - Stephanie Wi...

December 22nd, 2025 05:16 PM

It was absolutely our honor to work with you and help you complete your refinance. I am thrilled that NAF met your expectations and was able to provide a solution that benefited you so much! We look forward to servicing your loan and please...

Made process easy

Reply from New American Funding - Mark Esterho...

December 22nd, 2025 05:57 PM

I appreciate your feedback, Ryan. I'm glad the process was smooth for you. If you have any other questions or need further assistance, please feel free to reach out.

..........

Reply from Axel Maes - New American Funding

February 9th, 2026 10:22 PM

Xanderie, thank you for sharing your rating. If there are any specific details or further feedback you would like to discuss, I am open to hearing more about your experience with New American Funding. Please feel free to reach out directly...

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About

New American Funding is an all-inclusive direct mortgage lender, and servicer offering a variety of home loans including Conventional, FHA, VA, Jumbo and many more. Our philosophy is to guide current and future homeowners through every step of the mortgage lending process and become a trusted resource for any of your home financing needs. Our loan officers specifically specialize in all types of loans and are happy to provide a wealth of solutions and experience at your preferred time and convenience. Loans We Offer: FHA Loans Non-QM Loans USDA Loans Conventional Loans Cash-Out Refinance Loans 30 Year Fixed Rate Mortgage Loans 15 Year Fixed Rate Mortgage Loans VA Loans Adjustable Rate Mortgage (ARM) Loans Jumbo Loans Reverse Mortgage Loan

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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