Ruoff Mortgage - Southwest Fort Wayne, IN
Fort Wayne, IN
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer... Show More
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closed
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9 AM to 5 PM
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9 AM to 5 PM
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Reviews from Web
Excellent experience
Reply from Kim Arnos
December 5th, 2025 04:58 PM
I'm pleased to hear that you had an excellent experience, William. Should you have any questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing Ruoff Mortgage!
Highly recommend both Kim and Adam! Top notch customer service from both of them! Even checked in on us on closing day to congratulate us and see how we were doing!
Reply from Owner
February 4th, 2026 02:05 AM
I'm grateful for your recommendation, Ellie! It's wonderful to hear that both Adam and I were able to provide you with the customer service you deserve. Checking in on closing day is an important part of making sure everything goes smoothly,...
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Kim' s knowledge level and her constant communication about even the littlest question I may have , yet she never made me feel like I was a bother to her. she was even in Florida on personal time, yet she took the time to answer questions for...
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Reply from Kim Arnos
December 5th, 2025 04:10 PM
It means a lot to hear your feedback, Ellen. I strive to provide comprehensive support and communication, and I'm glad it left a positive impression during your experience. Balancing work while on personal time was important to ensure you had...
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My loan officer was Kim Arnos and she was the best by far! I bought a couple houses, but no paperwork has been as easy or more thoroughly explained by a loan officer. She definitely gets five stars for me.
Reply from Kim Arnos, Ruoff Mortgage
November 24th, 2025 08:34 PM
JOsh,
THANK YOU So much!! I am so pelased that you found the process easy and simplifies paperwork! I hope you enjoy your home and I am always here if you have any questions!
Was just a really easy process
Reply from Larry Dickey Jr.
December 4th, 2025 06:13 PM
It's great to hear that you found the process straightforward and smooth, Brandon. If you have any more feedback or need assistance in the future, feel free to get in touch.
Joel Scheer is one of a kind and a great fabulous guy! We will always be a Joel Scheer customer!
Reply from Joel Scheer
December 2nd, 2025 03:34 PM
I truly appreciate your kind words, Monica. It's been a pleasure working with you, and I'm grateful for your continued trust and support. If there's ever anything else I can assist you with, please don't hesitate to reach out.
Joel has been meeting our mortgage needs for many years. His knowledge, professionalism, character and integrity is unmatched by anyone in the industry.
Reply from Joel Scheer
December 1st, 2025 06:44 PM
Daniel, your feedback means a lot to me. It's important to provide reliable service and maintain trust over the years. Thank you for your ongoing support and confidence in my work. If there's anything more I can do for you, please feel free...
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Incredible customer service and great for anyone new to home buying or those who have done it before. Highly recommend.
Reply from Owner
November 19th, 2025 10:24 PM
Dennis, I greatly appreciate your high recommendation. I'm glad to hear that you found the customer service experience beneficial. Thank you for choosing to work with me!
Lavonte and Vanessa were amazing to work with and understanding how stressful things can be. They made the process easier and kept an open dialogue to new home buyers like us.
Reply from Lavonte Robinson, Ruoff Mortgage
November 20th, 2025 11:20 AM
Dennis, I'm pleased to hear that you found the process easier with our support. Understanding how stressful homebuying can be, it is important to me and my team that maintaining open communication is a big part of that. I'm glad Vanessa and...
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Lavonte was wonderful to work with! He was very informative and updated my buyers daily as they went through the purchasing process as first-time home buyers. He kept me up to date and was always very positive and supportive. I highly recommend...
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Reply from Owner
November 19th, 2025 10:27 PM
Thank you so much for sharing your experience. It's great to hear that I was able to keep both you and your buyers informed and supported throughout the process. Ensuring that first-time home buyers feel confident and well-informed is important...
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About
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 40 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
First Time Home Buyer
Conventional Loans
Refinance
Cash Out Refinance
FHA Loans
VA Loans
Renovation Loans
New Construction Loans
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Year Started
1984
Time Zone
Eastern Standard Time (EST)
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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