Ruoff Mortgage - South Bend, IN
South Bend, IN
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer... Show More
Location & Business Hours
Business Hours
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
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Reviews from Web
The closing figures became stressful. At one point we were told we needed X amount to close. And then were told we would not be receiving any of our earnwst money back. Then in the end needed no money to close and got all the earnest money...
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Reply from Stephanie Moncayo, Ruoff Mortgage
August 23rd, 2025 02:11 AM
I’m glad in the end it all turned out with the best possible outcome yet. Thanks so much for giving me the opportunity to help you guys out with this milestone! It was such a pleasure working together
Lori was great! Very communicative and responsive through the whole process, quick to let us know if any additional information required or if any new changes were made
Reply from Lori Hiscock, Ruoff Mortgage
August 5th, 2025 03:46 PM
Thank you so much for taking the time to share this feedback! I really appreciate it and enjoyed being a part of this with you. :)
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Michael Grove, Ruoff Mortgage
Michael Grove, Ruoff Mortgage has received a review with 5 star rating from Joy M
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Michael Grove, Ruoff Mortgage
Less paper working
Reply from Michael Grove
August 15th, 2025 12:44 AM
I'm glad to know you appreciated the streamlined paperwork process. Simplifying things where possible is important to me. If there's anything more I can do for you, feel free to reach out. Thank you for your feedback!
Amy was amazing to work with and is a good person.
Reply from Amy Helmen, Ruoff Mortgage
August 14th, 2025 05:49 PM
I'm delighted to know that you had such a positive experience working with me. Thank you for your kind words, Devin. Being recognized as a good person and having the chance to assist you means a lot to me. If there's anything else I can do...
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Stephanie was very professional and knowledgeable! she was very quick to solve any issue we ran into and I would recommend her to anyone! Very great experience!
Reply from Stephanie Moncayo
August 14th, 2025 03:10 PM
It's wonderful to hear that you found my support professional and knowledgeable. I'm glad I could assist you efficiently and provide a smooth experience. Thank you for recommending me and for sharing your positive experience!
From start to finish, Stephanie made sure i understood what all was going on and what to expect through the entire process. She was very informative about every document sent my way, and what to do. she answered every question I asked quick...
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Reply from Stephanie Moncayo, Ruoff Mortgage
August 3rd, 2025 09:29 PM
Tamaine, I appreciate your kind words. It was a pleasure helping you through this journey and wish you nothing but the best!!
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Jan Edwards, Ruoff Mortgage
Jan Edwards is excellent!! She made the entire process excellent!! Very special lady!! The electronic signature forms was a great process.
Reply from Jan Edwards, Ruoff Mortgage
August 4th, 2025 07:59 PM
Thank you so much for your kind words, Carrie! I'm delighted to hear that you found the process a good one and appreciated the electronic signature feature. Hooray for technology! :) Making sure everything goes smoothly and efficiently is always...
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Responded to questions quickly
Kristee was amazing, she walked us through the entire process step by step and explained and reexained everything until we felt comfortable. She gave us recommendations and worked above and beyond to get us in a home. We could not have done...
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About
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
First Time Home Buyer
Conventional Loans
Refinance
Cash Out Refinance
FHA Loans
VA Loans
Renovation Loans
New Construction Loans
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Year Started
1984
Time Zone
Eastern Standard Time (EST)
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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