Plano West, Allen, TX
A Higher Standard of Lending
Allen, TX
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Fri
8:30 AM to 5 PM
Sat
closed
Sun
closed
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Reviews from Web
Closed on time is #1.
Constant notification of the the status of the loan process was excellent.
Great attitude and professional service.
You can't ask for anything more from Bill Headrick. He is the best.
Reply from Bill Headrick III
September 25th, 2023 09:51 PM
Thanks very much Anthony. It is easy to be professional when I get to deal with Pro's like you!
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Jeff Pritchard
I loved the clear and open communication. The videos were educational and I’m grateful that we could call, text, or email with questions at anytime. You guys were quick to respond! Excellent customer service and emotional support!
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Luke was amazing in getting us into our new home! His knowledge and work ethic in providing service to his clients is unmatched. He truly had our best interests in mind and was able to match us with a great mortgage.
Reply from Owner
September 20th, 2023 03:18 PM
Thank you so much for your kind words, Jason. I'm thrilled to hear that you found our meetings informative and easy to understand - that's always my goal. It was a pleasure to walk y'all through the process and look out for your best interests....
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Luke is extremely knowledgeable in all aspects and was proactive in working diligently with our best interests in mind. He is very personable and willing to spend time walking us through the process. He is excellent at relaying technical information...
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Reply from Luke Hamlett
September 20th, 2023 03:15 PM
Thank you so much for your kind words, Jason. I'm thrilled to hear that you found our meetings informative and easy to understand - that's always my goal. It was a pleasure to walk y'all through the process and look out for your best interests....
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I've worked with Kristen multiple times and she always does a fantastic job!
Reply from Owner
May 15th, 2025 03:11 PM
Tanya, working with you and your clients is always pleasure. You have everything so buttoned up so that its always a smooth transaction.
Kristen did an excellent job if keeping me informed and was responsive no matter what day or time I reached out.
Reply from Kristen Walther
October 13th, 2023 07:29 PM
Tanya its always a pleasure working with you and your clients.
The people!!
Open communication through calls, text and email. The app was user friendly and safe to upload documents. Kellie and her team made the process a breeze and work so hard for us to get our dream cabin!
Kellie makes sure to shoot straight with the client and keeps everyone in the loop each step of the way. Her knowledge and efficiency make a smooth deal. Plus, she's a nice person.
Catherine provided exceptional service during our home-buying experience. She went above and beyond her duties to meet our deadlines and make the experience enjoyable. Thank you, Catherine!
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)
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