Plano West, Allen, TX
A Higher Standard of Lending
Allen, TX
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Tues
8:30 AM to 5 PM
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM(Open now)
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Reviews from Web
for
Luke was patient and attentive. He advised us well and gave great guidance.
Reply from Luke Hamlett
August 23rd, 2024 01:50 PM
Thank you, John! We love a smooth process and y'all made it easy for us. Please do not hesitate to call, text, or email us with any questions. We're always here to help. Thank you!
Great communication and customer service!
for
Luke (and team) was fantastic. He made the entire process easy and was always available to answer our many questions. We had some unique needs that he was able to easily navigate and help get us into the home we were looking for. 5 stars!
Reply from Owner
August 23rd, 2024 01:49 PM
Thank you, Keith! It was our pleasure to assist you and Jill. Please do not hesitate to call, text, or email us with any questions. We're always here to help. Thank you!
for
The communication was excellent - Luke was immediately available to respond to all of our many questions
Reply from Luke Hamlett
August 23rd, 2024 01:51 PM
Thank you, Keith! It was our pleasure to assist you and Jill. Please do not hesitate to call, text, or email us with any questions. We're always here to help. Thank you!
Going above and beyond to help
for
The personal service & time Sam spent with my client making sure she understand everything about the process.
Reply from Sam Brock
August 28th, 2024 08:55 PM
I’m so glad to hear that the time spent with your client helped her feel confident and informed throughout the process. Providing personalized service and ensuring that clients FULLY understand their options is something in which I take pride....
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for
Devin ANSWERS the phone!!!!! Devin REPLIES to text messages!!!! Devin is a great lender!!
Working with Bill was an absolutely fantastic experience. He took great care of my loan and and so did his colleague Lauren. Really great dream team. Could not have asked for a better experience.
Reply from Bill Headrick
February 16th, 2025 08:28 PM
Thank you so much, William, for your kind words and for taking the time to share your experience. I'm thrilled to hear that you had a fantastic time working with us. Lauren and I enjoyed assisting you with your loan, and it's great to know...
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Great communication.
for
Devin was deligent in solving issues that came up and communicating in positive manner
Reply from Devin Kampa
March 16th, 2026 06:07 PM
Thank you for providing us with your valuable feedback. PRMG values the honesty of our customers. We hope you give us another chance soon, so we can share an even more positive experience.
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)
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