Northpointe Bank , Grand Rapids, MI
Committed to making homeownership easy!
Grand Rapids, MI
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value an... Show More
Location & Business Hours
Business Hours
Thu
8 AM to 6:30 PM
Fri
8 AM to 6:30 PM
Sat
closed
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Reviews from Web
Jason Smith, our loan officer, was absolutely amazing. He provided the best customer service possible and made the process seamless. I didn't know what I was doing, but he guided me every step of the way. I would recommend him to anyone I know....
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Reply from Jason Smith
June 4th, 2024 03:30 PM
Thank you Kristin, I'm happy we could be of service for you both!
I worked with Jason Smith who was fantastic, locked us in with a great VA loan rate and was helpful every step of the way. David Kuiper was also very helpful and knowledgeable and went above and beyond with helping us.
Reply from Jason Smith
June 4th, 2024 03:32 PM
Thank you Matthew, happy to have been of service!
I refinanced my mortgage. I chose you guys because you had the lowest rates and the customer reviews were all very very positive. I had basically the perfect experience working with Jim Koops. He was very friendly, knowledgeable and got the...
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Refinancing with Northpointe and Jim Koops was a great experience that exceeded my expectations. Jim was quick to respond to all questions and concerns and guided through the process. I will recommend Northpointe and Jim to anyone looking to...
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It's a pleasure working with Jim Koops and his team. He gave several options and was truthful. Thank you
I have applied for and closed over a dozen home loans and my experience with Northpointe was among the best. Your process is efficient, I love your progress videos along the way, our loan officer was communicative and concise. We were funded...
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Jim Koops was fabulous! Process was super easy, very efficient and the rate was\_x005F_x000D_
phenomenal. Thank you very much!
Jim Koops continues to be a phenomenal example of how to deliver a great customer experience. He's helpful, responsive, and shares information in a clear, concise manner. The rest of the team is great too. I wish your org could train other...
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Jim Koops is amazing!! His response time to email was very impressive. Best experience with a lender ever!
Our loan officer, Jim Koops, was excellent. The entire process was efficient and Jim made it very easy to choose Northpointe. It is a competitive market, but Jim was able to quickly get us the information and rates that met our needs. He ensured...
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About
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value and innovation to the people we serve. For each of the past nine years, Independent Community Bankers of America® has ranked Northpointe Bank as a top-performing bank in the nation out of approximately 5,000 ICBA member banks.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Year Started
1999
Time Zone
Pacific Standard Time (PST)
Disclaimer
Northpointe Bank | 3333 Deposit Drive NE, Grand Rapids, MI 49546-6744 | Equal Housing Lender