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New American Funding - Albuquerque, NM
Albuquerque, NM
New American Funding is a leading mortgage lender and servicer dedicated to providing exceptional home loan solutions to individuals and families across the United States. With a strong commitment to customer service, innovation, and integr... Show More
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JEN HERNANDEZ
Jen was absolutely wonderful to work with! Her communication was excellent, she took the time to explain everything clearly in both English and Spanish, and she adapted to our clients’ communication needs. She made herself available even after...
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Frances made everything so easy to understand, and her communication was exceptional throughout the process. We truly appreciate her dedication to her clients and the care she puts into her work. Thank you, Fran!
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JEN HERNANDEZ
Jen was very attentive and detailed with the process. Nothing but great!
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There was a lack of communication, and when there was each party involved got a different story. Although his manager was very nice.
Reply from BENITO MAEZ
October 14th, 2026 03:11 PM
We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ********************* as we would like to address your concerns.
Rochelle made herself available whenever I had any questions or concerns. She was extremely accommodating when it came to collecting the documents required which was great. Her customer service was excellent. She always responded in an upbeat...
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Reply from ROCHELLE HIGGIN
October 12th, 2026 04:57 PM
Jacqueline, I'm thankful for your kind words and pleased to hear that you found my customer service helpful and accommodating. It's great to know that my approach made the process easier for you. At New American Funding, we strive to provide...
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Having better communication, or perhaps an entirely different processor. Benito, however, was great. We would not have been in our current home without his help.
Reply from BENITO MAEZ
October 12th, 2026 08:29 PM
Alfred, I'm happy to hear that my assistance was instrumental in helping you get into your home. I appreciate your feedback about the communication and will take it into consideration as I continue to work with New American Funding.
She was always available to help and answer questions for my wife.
My wife Jacqueline Ascolese handled all the interactions with her and my wife was always pleased.
Reply from ROCHELLE HIGGIN
October 12th, 2026 07:52 PM
Frank, I'm pleased to hear that Jacqueline had a positive experience working with me. I'm glad I could assist her and help answer any questions she had throughout the process with New American Funding.
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Both Benito and Elysa were very helpful throughout the entire process and were willing to answer all my questions cordially and professionaly.
Reply from BENITO MAEZ
October 12th, 2026 03:01 PM
John, I'm glad to hear that you found both Elysa and me helpful and professional throughout the process. Thank you for choosing New American Funding, and I appreciate your kind words.
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JEN HERNANDEZ
She has a great communication and responsability hability that makes every step unstressful
Reply from JEN HERNANDEZ
October 8th, 2026 03:04 PM
I'm pleased to hear that my communication and responsibility made your experience with New American Funding less stressful, Desiree. Thank you for sharing your positive feedback.
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JEN HERNANDEZ
My Experience, everything is good. Thank you all.
Reply from JEN HERNANDEZ
September 29th, 2026 08:15 PM
I appreciate your positive feedback, Yohana, and I'm glad to hear that everything went well. It was a pleasure working with you through New American Funding.
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About
New American Funding is a leading mortgage lender and servicer dedicated to providing exceptional home loan solutions to individuals and families across the United States. With a strong commitment to customer service, innovation, and integrity, we strive to make the dream of homeownership a reality for all. As a direct lender, New American Funding has the flexibility to offer a wide range of loan programs, including Conventional, FHA, VA, USDA, and Jumbo loans. We utilize cutting-edge technology and industry-leading tools to streamline the application and approval process, making it faster, more efficient, and transparent for our customers. Our mission is to help our customers achieve their dreams.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Mountain Standard Time (MST)
Disclaimer
NMLS Consumer Access © 2026 New American Funding, LLC. All Rights Reserved.
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing