ROCHELLE HIGGIN

Name: New American Funding
Address: 3811 Atrisco Dr NW ste c, Albuquerque, New Mexico, 87120
Telephone: +1-800-450-2010
Rating: 4.48

LOAN CONSULTANT | NMLS# 1135820

New American Funding - Albuquerque, NM

4.48

(9)

Mortgage

Mortgage Loan Officer

Contact Info

(800) 450-2010

Albuquerque, NM

https://www.newamericanfunding.com

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4.48

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Better communication, more explnation of the process as a whole , and maybe the mortage education before the whole process starts .

Reply from ROCHELLE HIGGIN

August 17th, 2026 05:30 PM

We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ~~*********************~~ as we would like to address your concerns.

Process took long not necessarily the loan officer fault more of the sellers

Great communication and assited with all my questions as a first time home buyer! Thanks!

Reply from ROCHELLE HIGGIN

August 4th, 2026 05:41 PM

Hudson, I'm pleased to know that the communication was great and that I could assist with your questions as a first-time home buyer. Thank you for your kind words, and I'm here if you need any further help.

Everything was explained to me

Reply from ROCHELLE HIGGIN

August 4th, 2026 05:41 PM

Noe, I'm glad to hear that everything was explained clearly to you. I appreciate your feedback and am here if you need any further assistance.

The level of communication and help the team brings is great

Reply from ROCHELLE HIGGIN

August 4th, 2026 05:41 PM

Anthony, I'm happy to know that you found the communication and assistance from our team to be great. Your feedback is truly appreciated, and I'm thankful for your kind words.

Rochelle super understanding with awesome advice and some serious patience.

Reply from ROCHELLE HIGGIN

August 4th, 2026 05:41 PM

Connor, I'm glad to hear that you found my advice helpful and appreciated my patience. Your feedback is valued, and I'm thankful for your kind words.

Rochelle was very very helpful she did an amazing job 10/10 I'd reccomend and she needs a raise!!

Reply from ROCHELLE HIGGIN

August 4th, 2026 05:41 PM

Miguel, I'm pleased to know you found my assistance helpful. Your recommendation and feedback mean a lot to me. Thank you for your support!

Rochelle was fantastic to work with. She kept me informed every step of the way and made sure I always knew what was going on with my client. She even stepped in to communicate directly with the listing broker to keep the deal on track and...

They kept us informed at every stage, clearly explained what documents were needed, and made what could have been a stressful process feel smoth and manageable. Communication was always prompt, and any questions we had were answered thoroughly...

Reply from ROCHELLE HIGGIN

August 4th, 2026 05:41 PM

Gina, I'm so glad to hear that you felt well-informed and supported throughout the loan process. It's appreciated to know that our communication and attention to detail made the experience smooth and manageable for you. Thank you for your kind...

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About

New American Funding is a leading mortgage lender and servicer dedicated to providing exceptional home loan solutions to individuals and families across the United States. With a strong commitment to customer service, innovation, and integrity, we strive to make the dream of homeownership a reality for all. As a direct lender, New American Funding has the flexibility to offer a wide range of loan programs, including Conventional, FHA, VA, USDA, and Jumbo loans. We utilize cutting-edge technology and industry-leading tools to streamline the application and approval process, making it faster, more efficient, and transparent for our customers. Our mission is to help our customers achieve their dreams.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

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