Ruoff Mortgage - New Albany, OH
New Albany, OH
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer... Show More
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Business Hours
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
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Reviews from Web
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Ruoff Mortgage - New Albany
Chuck, Leah and Angie made our first time home buying process so easy. They answered phone calls from us during the day, evening, weekend when we had any questions. There was constant communication during the whole process, they made sure we...
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Reply from Chuck Holden | NMLS# 1494178 | Ruof...
January 10th, 2024 03:04 PM
Thank you so much for the kind words, Kathleen! 🙏 It was truly a pleasure to guide you through your first home-buying process. We understand it can be a daunting experience, so we're thrilled to hear that you felt we were able to make it easy...
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Ruoff Mortgage - New Albany
Very transparent and communicative through the whole process. Every staff member was very helpful and polite. They even helped me with things that were not typical or expected of them. Would recommend to anyone.
Reply from Owner
October 19th, 2023 12:39 PM
Thank you, Joseph, for your positive review of Ruoff Mortgage! We're thrilled to hear that our team provided excellent communication and assistance throughout your entire mortgage process. We appreciate your recommendation and look forward...
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Ruoff Mortgage - New Albany
Excellent mortgage company, Josh Powers is the best! Buying a home is so stressful, but they made the process as easy as it could be.
Reply from Owner
October 13th, 2023 11:24 PM
Thank you for your positive feedback, Bethany! We're thrilled to hear that you had an excellent experience with Ruoff Mortgage and that Josh provided exceptional service. We understand that buying a home can be stressful, and we're glad we...
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Josh was very easy to work with! He checked in with us while we were getting our timelines together, he kept us informed throughout the entire process once we were ready to begin, and was very quick to respond to questions and concerns. We...
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Reply from Joshua Powers | NMLS# 493370 | Ruof...
March 19th, 2024 06:15 PM
Thank you for reaching out to me the other day with your questions! I appreciate you thinking of me and please never hesitate to reach out with any questions. It was a pleasure helping you purchase your home.
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Ruoff Mortgage - New Albany
Ruoff Mortgage - New Albany has received a review with 5 star rating from R'Sean J
Reply from Owner
October 9th, 2023 05:00 PM
Hi, R'sean. We appreciate the rating and are glad we could provide you with a positive experience!
for
Ruoff Mortgage - New Albany
Austyn was great on communication and made this process very enjoyable.
Reply from Owner
October 10th, 2023 01:08 PM
Thank you for your positive feedback, Tylisha! We're thrilled to hear that Austyn provided excellent communication and made your experience enjoyable. We appreciate you putting your trust in us for your mortgage needs and hope to help you again...
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Ruoff Mortgage - New Albany
I have never felt so at ease and stress free for a new experience that’s so big as this home buying process. Great team backing me through the entire process!!!! Chuck and Lea are PHENOMENAL!!!
Reply from Chuck Holden | NMLS# 1494178 | Ruof...
December 11th, 2023 09:37 PM
Thank you so much for the positive feedback, Logan! It was a pleasure to guide you through the home buying process, and we're thrilled to hear that you had such a stress-free experience. Lea and I strive to provide the best service possible...
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Nathanael's communication was excellent throughout the process. He was proactive and understanding of which parts of my file would be simple, and which were more complex and would require troubleshooting and additional documentation. Throughout,...
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Reply from Nathanael Jones | NMLS# 1841663 | R...
November 2nd, 2023 05:15 PM
Thank you Nathan! It was a pleasure working with you and I hope the new home is treating you well!
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Ruoff Mortgage - New Albany
Super helpful with all my questions and helped to get us into our home. Special shout-out to Lea who was a tremendous help. Be advised there’s a good chance your mortgage will be sold to someone else the minute you close
Reply from Owner
September 29th, 2023 02:17 PM
Hello Chris. We appreciate the review and for putting your trust in us for your home buying needs. While we would prefer to be your mortgage servicing provider, it is common in the industry for mortgage loans to be sold to other banks or institutions...
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Ruoff Mortgage - New Albany
Excellent service and communication
Reply from Owner
September 22nd, 2023 02:40 PM
Hi, Michael. We appreciate the rating and are glad we could provide you with a positive experience!
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About
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
First Time Home Buyer
Conventional Loans
Refinance
Cash Out Refinance
FHA Loans
VA Loans
Renovation Loans
New Construction Loans
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Year Started
1984
Time Zone
Eastern Standard Time (EST)
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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