Ruoff Mortgage - New Albany, OH
New Albany, OH
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer... Show More
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Business Hours
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
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Reviews from Web
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Ruoff Mortgage - New Albany
I would like to highlight the quality of care received by Lea Rospendowski, and explain the effect she had on my first buying experience. The loan application process began over 6 months ago when my wife and I began getting serious about the...
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Reply from Chuck Holden | NMLS# 1494178 | Ruof...
December 11th, 2023 08:49 PM
Thank you, Eric, for such a glowing review. We at Ruoff Mortgage thrive on delivering quality service to our clients and it's heartwarming to hear that Lea Rospendowski was able to provide you with a remarkable experience. Exceptional service...
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Ruoff Mortgage - New Albany
Whenever I had a question about the process, someone was able to get me an answer very quick!
Reply from Chuck Holden | NMLS# 1494178 | Ruof...
December 11th, 2023 08:50 PM
Thank you so much for taking the time to leave us a review! You made our job so much easier by being so prompt with all requested items during the process! 🙏
for
Ruoff Mortgage - New Albany
That everyone in the process was very professional and always willing to help!
Reply from Chuck Holden | NMLS# 1494178 | Ruof...
December 11th, 2023 08:51 PM
You guys were awesome to work with, thank you for the review! ☺
for
Ruoff Mortgage - New Albany
Honestly the whole process was flawless I heard from you guys every step of the way I’m not much on emails so I had to get used to that but once I said something about it you guys called and let me know so I wouldn’t miss it and I greatly appreciate...
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Reply from Chuck Holden | NMLS# 1494178 | Ruof...
December 11th, 2023 08:52 PM
Hi Seth, I'm thrilled to hear that you had such a positive experience with Ruoff Mortgage, and that you found our home buying process easy and efficient. Your feedback about our communication is invaluable, and we're glad that we were able...
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for
Ruoff Mortgage - New Albany
My husband and I spent a whole year house hunting and mortgage loan shopping. This was our first time purchasing a modular home, so there was some additional learns about the type of application and insurance needed for this type of property,...
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Reply from Owner
November 13th, 2023 06:49 PM
Thank you for your positive review, Felicia! We're glad to hear that Sharee was able to assist you throughout the home buying process and make it easier for you. Congratulations on your new home!
for
Ruoff Mortgage - New Albany
My husband and I spent a whole year house hunting and mortgage loan shopping. This was our first time purchasing a modular home, so there was some additional learns about the type of application and insurance needed for this type of property,...
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for
Ruoff Mortgage - New Albany
The loan butler app/website had an issue for a few weeks where it locked duplicate 6 or 7 documents and wouldn’t allow us to sign anything. I mentioned it a few times via email and phone conversations because it seemed like it was holding up...
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for
Ruoff Mortgage - New Albany
Overall the communication and experience were great! They were very patient with us every time we went to put in an offer in this very active home buying market area. There was some confusion for almost a week where there were “documents” for...
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Ruoff Mortgage - New Albany
Ruoff Mortgage - New Albany has received a review with 5 star rating from Simone
Reply from Owner
November 9th, 2023 05:45 PM
Hi, Sisi. Thank you very much for your rating! We are glad you had a pleasant experience.
Rockstar service from Josh.
Reply from Joshua Powers | NMLS# 493370 | Ruof...
March 19th, 2024 06:11 PM
I was just down in your area and wanted to let you know how thankful I've been to help you and your family throughout the years. I hope all is well!
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About
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
First Time Home Buyer
Conventional Loans
Refinance
Cash Out Refinance
FHA Loans
VA Loans
Renovation Loans
New Construction Loans
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Year Started
1984
Time Zone
Eastern Standard Time (EST)
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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