Ruoff Mortgage - New Albany, OH
New Albany, OH
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer... Show More
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Business Hours
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
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Reviews from Web
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Ruoff Mortgage - New Albany
I would change all to 5 stars if Ruoff had honored the promises Chuck made over the phone. I was told that I would get placed in the free refinance program and that Ruoff would service the loan and not sell it. It was understood that this would...
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Nathanael is so amazing at communication!
Reply from Nathanael Jones
April 2nd, 2024 04:16 PM
Thank you, Madison! I am so glad I could help. I hope the house is coming together well :)
Every person I spoke with was helpful and wanted to be there...I had to refinance due to a martial falling out... couldn't have done it with Alex Hakeem's advice!...recommend this team to anyone... thanks again!
Reply from Owner
March 19th, 2024 06:12 PM
I'm truly grateful for your positive feedback, Joseph. It's heartening to hear that you found our team helpful and supportive in your time of need, especially during your refinancing process. I'm delighted that Alex Hakeem could provide valuable...
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Every person I spoke with was helpful and wanted to be there...I had to refinance due to a martial falling out... couldn't have done it with Alex Hakeem's advice!...recommend this team to anyone... thanks again!
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Ruoff Mortgage - New Albany
Surprised this specific place has 5 stars. Horrible mortgage company. Our experience was horrible, from start to finish. Lack of communication was horrible, we almost didn’t close the day of.
Reply from Owner
February 26th, 2024 08:46 PM
Hello, Bindy. We are sorry to hear about your experience and would like to better understand what happened. If you would like to share more details, please contact us at ********************** with your contact information.
Being a first time homebuyer Josh walked me through all the process and made it as simple and clear as possible. Great guy and would like to work with him again in the future.
Reply from Joshua Powers | NMLS# 493370 | Ruof...
March 19th, 2024 06:10 PM
I'm sincerely thankful for your kind words, Tate. It was a pleasure guiding you through your first home purchasing process. The education of first-time home buyers is one of my favorite parts of my job. It was an absolute pleasure helping and...
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Ruoff Mortgage - New Albany
Ruoff Mortgage - New Albany has received a review with 5 star rating from Doris L
Reply from Owner
February 23rd, 2024 01:40 PM
Hi, Doris. Thanks for the stars rating!
for
Ruoff Mortgage - New Albany
Ruoff Mortgage - New Albany has received a review with 5 star rating from Lora W
Reply from Owner
February 13th, 2024 02:14 PM
Hi, Lora. Thank you very much for your rating! We are glad you had a pleasant experience.
I’ve worked with Josh multiple times over the year- both for home purchases and refis. He is always quick to respond, helpful, knowledgeable & makes things seamless.
Reply from Joshua Powers | NMLS# 493370 | Ruof...
March 19th, 2024 06:11 PM
Thank you for your continued support and opportunities to help you in all your homeownership goals!
Nathanael Jones, Ruoff Mortgage has received a review with 5 star rating from Cherrell B
Reply from Owner
May 13th, 2024 04:49 PM
Thank you!
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About
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
First Time Home Buyer
Conventional Loans
Refinance
Cash Out Refinance
FHA Loans
VA Loans
Renovation Loans
New Construction Loans
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Year Started
1984
Time Zone
Eastern Standard Time (EST)
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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