Ruoff Mortgage - New Albany, OH
New Albany, OH
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer... Show More
Location & Business Hours
Business Hours
Tues
9 AM to 5 PM
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
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Reviews from Web
Nathanael was great to work with, especially as a first time buyer
Reply from Nathanael Jones, Ruoff Mortgage
September 4th, 2025 06:33 PM
Thanks Nate! I appreciate it. Congratulations again on the beautiful home.
Josh was great at making sure we felt heard and we had the answered we needed!
Reply from Joshua Powers, Ruoff Mortgage
February 9th, 2026 03:21 PM
Thank you for the opportunity to help you guys Katelynn! You were amazing to work with and I am so glad we were able to get you through this process with ease!
Nathaniel was amazing throughout the whole process!! Truly amazing! Highly recommend Rouff and ask Nathaniel he made the whole process easy!!
Reply from Owner
September 4th, 2025 06:38 PM
Thank you so much. Very happy for you guys and glad we were able to find the perfect solution!
Nathaniel was amazing throughout the whole process!! Truly amazing! We had no idea we could even get a house until Nathaniel helped us break it all down and we got a house!! Highly recommend Rouff and Nathaniel he made the whole process easy!!...
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Reply from Nathanael Jones
August 8th, 2025 03:07 PM
I'm so pleased to hear that your journey to homeownership was a positive one, Dmitri. Helping you understand and navigate through the process was truly rewarding for me. Your recommendation means a lot, and I’m glad I could make things easier...
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Josh was easy to talk to and kept us updated throughout the process!
Reply from Joshua Powers
July 21st, 2025 03:19 PM
Jeff, I'm glad to hear that you felt comfortable working with me and appreciated the updates throughout the process. Keeping clients informed is a priority, so it's wonderful to know it made a positive impact on your experience. Thank you for...
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Josh was fantastic to work with! Very prompt and quick to respond. He made our first home buying experience seem a lot easier than we thought! I’d recommend him to anyone who asks!
Reply from Owner
February 9th, 2026 03:22 PM
Seth I truly appreciate you and the opportunity to help you with your first home purchase. I love working with First Time Homebuyers like yourself and I am so glad we were able to make this a great experience for you!
Josh and Charlie were fantastic to work with! Very prompt and quick to respond. They made our first home buying experience seem a lot easier than we thought! Id I'd recommend them to anyone who asks!
Reply from Joshua Powers
July 15th, 2025 03:36 PM
Seth, thank you for your kind words. I'm delighted that you had a positive first home-buying experience with Charlie and me. Ensuring prompt communication and making the process as smooth as possible is very important to us. Your recommendation...
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accessibility and timely responses
Reply from Joshua Powers
July 8th, 2025 03:06 PM
Kara, I'm pleased to hear that you found my service accessible and that I was able to respond to your needs promptly. It's important to me to be available and assist whenever needed, ensuring that your experience is smooth and efficient. Thank...
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Was a great experience I had a couple set backs between the process becuase of unforeseen events never Joshua was always there to help whenever I called he was able to answer or answered soon after I never felt like I was doing it on my own...
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Reply from Owner
June 27th, 2025 05:25 PM
Thank you Kevin! I truly appreciate your Trust and the Opportunity to help you through this. Thank you so much for your service as well!
He really cared and it showed I'm glad i had him
Reply from Joshua Powers, Ruoff Mortgage
June 27th, 2025 05:25 PM
Thank you Kevin! I truly appreciate your Trust and the Opportunity to help you through this. Thank you so much for your service as well!
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About
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
First Time Home Buyer
Conventional Loans
Refinance
Cash Out Refinance
FHA Loans
VA Loans
Renovation Loans
New Construction Loans
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Year Started
1984
Time Zone
Eastern Standard Time (EST)
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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