Ruoff Mortgage - New Albany, OH
New Albany, OH
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer... Show More
Location & Business Hours
Business Hours
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
Sat
closed
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Genna Queen, Ruoff Mortgage
Genna went above and beyond. I can't praise her enough!!
Reply from Genna Queen
February 27th, 2026 07:05 PM
Thank you so much Courtney! It was my pleasure to help you navigate your refinance, and move forward to the next chapter!
We were First Time Homebuyers and Brian answered every question and call. He helped us tremendously with the whole experience and you could tell he was passionate about what he does.
Thank you UHM! We love our Home.
Reply from Owner
September 28th, 2026 12:54 PM
Cody, I'm pleased that I could assist you as first-time homebuyers and address all your questions and calls. It's great to hear that you felt supported throughout the process. Thank you for choosing me and I'm glad that you love your new home!...
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Everything was great
Reply from Asheila Wright
October 3rd, 2025 03:12 PM
I'm happy to hear that everything met your expectations, Cadyn. If there's anything more I can assist with in the future, don't hesitate to reach out. Thanks for your feedback!
Nathanael and Amy were both bery very helpful throughout the entire home buying process. Both were extremely responsive to questions and took the time to answer any and all questions I had; it really felt like they were on my team.
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Asheila was wonderful! She went above and beyond to help me through the lending process . I will highly recommend her to anybody I know who might be looking for assistance. I could not have gotten through this process without her.
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Reply from Owner
December 31st, 2025 04:51 PM
I'm so glad to know that you felt well-supported through the process. It means a lot to hear that you had such a good experience. If there's ever anything else you need or if someone you know is seeking assistance, feel free to reach out. Thank...
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Asheila was wonderful! She went above and beyond to help me through the lending process . I will highly recommend her to anybody I know who might be looking for assistance. I could not have gotten through this process without her.
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Reply from Owner
December 31st, 2025 04:51 PM
I'm so glad to know that you felt well-supported through the process. It means a lot to hear that you had such a good experience. If there's ever anything else you need or if someone you know is seeking assistance, feel free to reach out. Thank...
read more
Asheila was wonderful! She went above and beyond to help me through the lending process . I will highly recommend her to anybody I know who might be looking for assistance. I could not have gottent gotten through this process without her.
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Reply from Asheila Wright
December 31st, 2025 04:51 PM
I'm so glad to know that you felt well-supported through the process. It means a lot to hear that you had such a good experience. If there's ever anything else you need or if someone you know is seeking assistance, feel free to reach out. Thank...
read more
Asheila Wright has received a review with 5 star rating from Jeff H
Reply from Owner
December 31st, 2025 04:47 PM
Thank you so much for the 5-star rating! I truly appreciate your support and trust.
Asheila Wright has received a review with 5 star rating from Jeff H
Reply from Owner
December 31st, 2025 04:47 PM
Thank you so much for the 5-star rating! I truly appreciate your support and trust.
Great communication, very friendly, easy process with no surprises.
Reply from Asheila Wright
December 31st, 2025 04:53 PM
Thank you for the kind words! I truly enjoyed working with you and am so happy the process felt smooth, transparent, and stress-free. I appreciate you taking the time to share your experience.
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About
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
First Time Home Buyer
Conventional Loans
Refinance
Cash Out Refinance
FHA Loans
VA Loans
Renovation Loans
New Construction Loans
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Year Started
1984
Time Zone
Eastern Standard Time (EST)
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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