Ruoff Mortgage - New Albany, OH
New Albany, OH
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer... Show More
Location & Business Hours
Business Hours
Tues
9 AM to 5 PM(Open now)
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
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Reviews from Web
keep me in the loop eith updates very personal and friendly
Reply from Asheila Wright
November 21st, 2025 04:32 PM
I appreciate your feedback, Hannah. Keeping clients informed and maintaining a friendly, personal approach is important to me. If you have any further questions or need assistance again in the future, don't hesitate to reach out.
Nothing to report.
Reply from Joshua Powers, Ruoff Mortgage
February 9th, 2026 03:18 PM
Thank you for the review Stephane. Glad we were able to help you with your situation!
Asheila was wonderful throughout the entire refinancing process. She stayed in touch with me and told me what to expect each step of the way, so there were no surprises. I highly recommend her and would gladly work with her again.
Reply from Asheila Wright
November 13th, 2025 04:19 PM
I'm grateful for your kind words about the refinancing process, Emily. Keeping you informed and ensuring a smooth experience was my priority, and it's rewarding to hear that it made a difference. If you ever need assistance in the future or...
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Nathanael was wonderful to work with and helped us navigate the process smoothly. Nathanael kept us on track and was excellent at communicating everything that was needed throughout the entire process.
Reply from Nathanael Jones
November 3rd, 2025 05:57 PM
I appreciate your kind words, Rachel. It's good to know that I could help make the process smooth for you and keep everything on track. Communicating the necessary details clearly is something I strive for, and I'm glad it contributed to your...
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Nathanael was quick, responsive, and made the experience as painless as possible
Nathanael was just such a gem to work with so helpful kind and knowledgeable
Reply from Nathanael Jones
November 3rd, 2025 09:15 PM
I'm glad to hear that you had a positive experience working with me, Elaine. Being helpful, kind, and knowledgeable is important to me, and I'm pleased you felt supported during the process. Thank you for entrusting Ruoff Mortgage with your...
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Josh is very knowledgeable in mortgage! He is super responsive and is always available. Would recommend for any of your mortgage needs!
Reply from Owner
February 9th, 2026 03:19 PM
Same to you Storm! Thank you for being an amazing partner!
Always very responcive and even anticipated our needs.
Reply from Nathanael Jones
November 3rd, 2025 06:23 PM
I'm grateful for your feedback, Urban. It's important to me to stay responsive and anticipate the needs of those I work with. I'm pleased that my efforts aligned with your expectations. Thank you for the opportunity to assist you with Ruoff...
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Nathanael Jones, Ruoff Mortgage has received a review with 5 star rating from Grace D
Nathanael was so flexible & available at all times of the day. He was super easy to work with and made the process so much smoother for us!
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About
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
First Time Home Buyer
Conventional Loans
Refinance
Cash Out Refinance
FHA Loans
VA Loans
Renovation Loans
New Construction Loans
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Year Started
1984
Time Zone
Eastern Standard Time (EST)
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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