Ruoff Mortgage - Medina, OH

Medina, OH

4.94

(1,627)

Mortgage

Mortgage Loan Officer

Contact Info

(330) 441-4467

Medina, OH

https://www.ruoff.com/lending-centers/medina

Location & Business Hours

Business Hours

Thu

9 AM to 5 PM

Fri

9 AM to 5 PM

Sat

closed

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4.94

(1,627)

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From start to finish, Matt and his team had superb communication, were easily accessible and very knowledgeable. I can't imagine having a stronger team. We were extremely impressed with the professionalism and would heartily recommend them

Reply from Matt Koch

January 9th, 2026 07:36 PM

It's rewarding to hear that Matt and his team met your expectations with their communication and expertise. We value the trust you've placed in us and are grateful for your recommendation. Should you have any further questions or need assistance...

Extremely caring.

Reply from Matt Koch

January 9th, 2026 07:37 PM

We appreciate your kind words about our team's caring approach. Your feedback means a lot to us, and we're here to support you whenever needed. If there's anything more we can assist with, please don't hesitate to contact us.

Matt Koch, Ruoff Mortgage has received a review with 5 star rating from Blake B

Reply from Owner

January 9th, 2026 07:49 PM

We appreciate the high rating you've given us. Thank you for choosing Ruoff Mortgage.

Clear and easy communication was great. I liked knowing that I could text my lender and get a quick response. The video emails explaining things was also very helpful. Thank you very much!

Reply from Matt Koch

May 14th, 2026 05:49 PM

Blake, we appreciate your feedback and are glad to hear that our communication methods, including the video emails, were helpful during your experience with Matt at Ruoff Mortgage. It's good to know that having quick and clear communication...

Lori is amazing to work with. Loan process was extremely easy an efficient. I would definitely recommend her to friends and family.

Reply from Owner

January 10th, 2026 12:44 AM

It's fulfilling to know that you had a smooth and efficient experience with the loan process, Kathy. I truly appreciate your kind words and the recommendation to your friends and family. If there's anything further I can assist with, please...

Dan Logan is absolutely incredible. I will never forget how Dan and Ruoff Mortgage saved my life and gave me the opportunity to not only be free from domestic abuse but to LIVE THE AMERICAN DREAM OF HOME ONWERSHIP! I am now safe in MY HOME....

Reply from Dan Logan, Ruoff Mortgage

December 30th, 2025 04:38 PM

Susan, in a word, "HUMBLED". Thank you so much for your 5 star review. Getting this closed really meant so much to me. After hearing your story it was all hands on deck from myself. the processing closing teams to ensure we got this done and...

I do not have a finance background and this was only my second time purchasing a house so I often found myself struggling to understand all of the process steps/details and terminology. Taking on a loan of this size is a serious matter and...

Reply from Owner

December 30th, 2025 04:01 PM

Will, I am truly Humbled by your 5 star review. It means so much to me that you felt this was "Buttery Smooth". I am so excited for you and your family to now have the house of your dreams and be able to build memories that will last a lifetime....

Reply from Dan Logan, Ruoff Mortgage

December 30th, 2025 04:04 PM

Thank you for the 5 star review it means so much to me that you felt comfortable during the entire process. Always feel free to call me if you have any questions. I work mainly on referrals so referring me to those in your sphere of influence...

Matt was very friendly amd knowledgeabl, I asked a bunch of questions and he readily replied with answers He's a pleasure to work wit!

Reply from Matt Koch

December 30th, 2025 11:29 AM

We're glad to hear that Matt's knowledgeable and friendly approach made a positive impression during your experience. It's our goal to ensure all your questions are answered thoroughly. Thank you for sharing your experience with us. If there's...

Very quick to respond and a fairly easy process!!! Lori was great to work with and would recommend to anyone

Reply from Lori Fetter

January 6th, 2026 09:48 PM

I'm pleased to hear that you found the process straightforward and my responsiveness helpful, David. It's wonderful to know that you would recommend my services. If there's anything else I can assist with, please feel free to reach out.

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About

At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Specialities

First Time Home Buyer

Conventional Loans

Refinance

Cash Out Refinance

FHA Loans

VA Loans

Renovation Loans

New Construction Loans

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Year Started

1984

Time Zone

Eastern Standard Time (EST)

Disclaimer

NMLS CONSUMER ACCESS

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