Ruoff Mortgage - Lexington, KY
Lexington, KY
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer... Show More
Location & Business Hours
Business Hours
Wed
9 AM to 5 PM(Open now)
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
View All days
Search Reviews
Search
Overall Ratings
Filter by Date
Range
Filter by Rating
Reviews from Web
Anna, our loan officer, was always available when I had questions. She was so very helpful through this whole process.
Reply from Anna Pitcock
July 6th, 2026 01:27 PM
Karen, I'm glad to hear that I could be helpful throughout the process and that my availability was beneficial for you. If you have any more questions or need further assistance, please don't hesitate to reach out.
Racee was great throughout the process and was able to get me to the closing table quickly so I could get the home I wanted.
Reply from Racee Greene, Ruoff Mortgage
June 24th, 2026 02:21 AM
Thank you so much, John. Your speedy responses and positive attitude made the process smooth and easy! So excited for your new chapter. If you have any more questions or need further assistance, please let me know.
Great communication throughout!
Reply from Anna Pitcock
July 3rd, 2026 05:21 PM
Chelsea, thank you for highlighting the communication during your experience. I'm happy to know it was helpful for you. If there's anything else I can assist you with, feel free to let me know!
Communication was excellent, and we felt confident that any questions we had about the loan or the process would be answered in full!
Reply from Racee Greene, Ruoff Mortgage
June 22nd, 2026 04:00 PM
Thank you so much, Miette. It's so important to me for my buyers to feel confident and well-informed throughout the loan process. So thank you for sharing your positive experience! Holler at me if you need anything!
Thorough, efficient, and extremely helpful every step of the way.
Reply from Owner
June 24th, 2026 02:21 AM
Thank you, Evan, for your kind words. I'm pleased to know that you found my assistance thorough and efficient throughout the process. If you have any further questions or need additional help, please don't hesitate to reach out.
Communication and efficiency was top-notch. Any questions I had were answered and explained thoroughly, and I was confident that I made the right decision choosing Ruoff .
Reply from Racee Greene
June 22nd, 2026 04:00 PM
I'm so pleased to hear this, Evan. Ensuring clear communication and efficiency is a priority for me, and I'm glad it made a positive impact on your experience with Ruoff Mortgage. If you have any more questions in the future, feel free to reach...
read more
Anna was always quick to help us. she isnt just the best but the only one I'd trust
Reply from Anna Pitcock
July 2nd, 2026 03:49 PM
Hayden, I'm grateful for your trust and kind words. It's great to know that you found my assistance prompt and reliable. If you ever need anything else, I'm here to help.
Communication and deadlines
Reply from Racee Greene, Ruoff Mortgage
June 12th, 2026 06:26 PM
Christopher, thank you so much for the review! You two were fantastic to work with and I appreciate you both! Holler at me if you need anything :-)
Ms Racee Greene was available at all time I emailed, texted or called her.She is available to make me understand any questions i asked her.Very pleasant on phone and a good listener to me. She helped me understand the program from the beginning...
read more
Reply from Racee Greene, Ruoff Mortgage
June 2nd, 2026 05:05 PM
Thank you, Lily, for your thoughtful review. Helping you buy your OWN home was such a pleasure. I'm so happy to have made a difference for you. Please feel free to reach out if you have any more questions in the future.
Excellent service and professionalism
Reply from Anna Pitcock
June 8th, 2026 06:40 PM
Tiffany, I appreciate your kind words about the service and professionalism you experienced. I'm glad to have been able to assist you effectively. If you have any further needs, please don't hesitate to reach out.
51–60 of 796
About
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
First Time Home Buyer
Conventional Loans
Refinance
Cash Out Refinance
FHA Loans
VA Loans
Renovation Loans
New Construction Loans
View All
Year Started
1984
Time Zone
Eastern Standard Time (EST)
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
©2025 All Rights Reserved Licensing | Privacy | Contact Us