Ruoff Mortgage - Lexington, KY
Lexington, KY
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer... Show More
Location & Business Hours
Business Hours
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
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Reviews from Web
We could not pay closing costs with a money order like we were told we could, so we had to do a last minute wire, which we luckily had enough funds for at closing. It could have been a bigger hiccup that put off closing if we didn't, so next...
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Reply from Anna Pitcock
April 23rd, 2024 02:44 PM
I appreciate your candid feedback, Jennifer. I'm glad to hear that you were ultimately able to close successfully, but I apologize for the misunderstanding regarding the payment method. I will ensure that in future, any restrictions on payment...
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Ruoff Mortgage - Lexington
Brad is an awesome guy! Super patient! Made buying my first home a breeze! Highly recommend!
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Ruoff Mortgage - Lexington
Brad was very knowledgeable on loan products. Easily guided clients through the process.
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Ruoff Mortgage - Lexington
Anna was AMAZING and made the whole experience easy and memorable. I can’t imagine anything else that could have been done.
Reply from Owner
May 31st, 2023 01:08 PM
Greetings Jonathan, thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that Anna provided you with an amazing experience and made everything easy and memorable for you. We greatly appreciate your...
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Anna was AMAZING and made the entire experience easy and memorable, we will never forget it. I can’t imagine anything more that could of been done.
Reply from Anna Pitcock
April 23rd, 2024 02:45 PM
I'm thrilled to hear that your experience was memorable and easy, Jonathan. Your words mean a lot to me and it was a pleasure to assist you throughout this process. There's nothing more rewarding than knowing my efforts made a positive impact....
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Ruoff Mortgage - Lexington
Anna at Ruoff Mortgage kept us informed at all times and was very good about asking us for things we needed to get to her. I would definitely recommend anyone looking to purchase a home to reach out to Anna!
Reply from Owner
May 30th, 2023 08:40 PM
Greetings Rebekah,Thank you for taking the time to share your positive experience with Anna at Ruoff Mortgage. We strive to provide excellent service and keep our clients informed throughout the process. We appreciate your recommendation and...
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Anna was wonderful to work with! She kept up informed at all times, stayed in touch with us on things we needed to get to her. She made the whole process go smooth for us!
Reply from Anna Pitcock
April 23rd, 2024 02:45 PM
I am incredibly grateful for your kind words, Rebekah. It was a pleasure to help guide you through the process and ensure everything went smoothly. Your satisfaction is my top priority, so keeping you informed and supported at all times was...
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I felt like there were several people at Ti
Was asking for the same things. And as late as the day of the closing my wife was getting questions about employment verification. Just seemed a little disjointed at times.
Reply from Anna Pitcock
April 23rd, 2024 03:09 PM
I appreciate your valuable feedback, James. It's great to know that you rated our services highly, and I apologize if any part of the process felt disjointed. Our team at Ruoff Mortgage is committed to providing a seamless experience, and your...
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Always available to answer any questions
Reply from Allen Johnson
May 25th, 2023 03:50 PM
Hi Aaron. We appreciate you taking the time to write a positive review for Anna and the Ruoff Mortgage team. It is great to hear Anna was readily available to answer questions when needed. We are so grateful for the trust you have placed in...
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Made the process of buying my first home a breeze.
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About
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
First Time Home Buyer
Conventional Loans
Refinance
Cash Out Refinance
FHA Loans
VA Loans
Renovation Loans
New Construction Loans
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Year Started
1984
Time Zone
Eastern Standard Time (EST)
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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