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Ruoff Mortgage - Lexington, KY

Lexington, KY

4.95

(796)

Mortgage

Mortgage Loan Officer

Contact Info

(270) 240-2798

Lexington, KY

https://www.ruoff.com/lending-centers/lexington

Location & Business Hours

Business Hours

Wed

9 AM to 5 PM(Open now)

Thu

9 AM to 5 PM

Fri

9 AM to 5 PM

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4.95

(796)

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5 Star

98%

4 Star

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1 Star

Anna Pitcock, Ruoff Mortgage has received a review with 5 star rating from Kayla F

Reply from Owner

March 19th, 2026 01:59 PM

Kayla, I appreciate the 5-star rating. Thank you for your support! If there's anything else I can do for you, please feel free to reach out.

Anna was amazing to work with. She was responsive, friendly, professional, and so effecient. We've been through this process before, and it was never this easy. Anna was incredible. Highly recommend.

Reply from Anna Pitcock

March 17th, 2026 06:49 PM

Kayla, I'm pleased to hear that my approach made the process easier for you. It's important to me to be responsive and professional while maintaining a friendly experience. Your recommendation means a lot. If there's anything further I can...

Every other transaction we've done the funds were wired directly after closing and the loans were closed. In this case we were charged another mortgage payment on our old loan after closing. I understand to my knowledge this will be returned,...

Reply from Racee Greene, Ruoff Mortgage

March 6th, 2026 05:18 PM

Thank you, Ronnie, for taking the time to send a review. I appreciate you. I apologize for any inconvenience related to the timing of the return of your payment. I know it is frustrating to have to remember to cancel an automated bank payment...

Anna Pitcock and her team did a fantastic job of coaching us every step the way through on a refinance for our mortgage. This is something that we have been working towards and planning for over two years and we felt like we were in great hands...

Reply from Anna Pitcock

March 16th, 2026 02:43 PM

Michael, I'm grateful for your feedback. It's fulfilling to know that I could help you through the refinancetype time when you needed support, even during your vacation. I always aim to provide clear and comprehensive options to ensure you...

Would recommend 1000%. She knew what was needed upfront and made our closing super simple.

Reply from Owner

March 16th, 2026 08:59 PM

Deb, I appreciate your recommendation. I'm glad to hear that the closing process was straightforward for you. Ensuring everything is prepared in advance is always a priority for me, so I'm pleased you felt the benefits of that approach. If...

She was professional and nice. She walked us through the whole process. She knew what was needed up front which made the closing super simple. Our realtor was impressed and plans to use her in the future. I would recommend Anna 1000%

Reply from Anna Pitcock

March 16th, 2026 03:41 PM

Deborah, I appreciate your kind words and recommendation. I'm pleased to hear that you found the process straightforward and that I could assist in making things easier for you. It's always my goal to provide a clear path and support throughout....

Racee is #1in all areas. She was available 24/7, if I didn’t know how to do or get something she went above and beyond to help. This was the third house Racee helped me get and I could not be more grateful. I will never use anyone except her...

Reply from Owner

March 6th, 2026 05:18 PM

Shannon, I'm truly grateful for your kind words and continued trust over the years. It's my priority to be accessible and supportive whenever you have questions or need assistance. Working with you on your home purchases has been a rewarding...

We’ve had the pleasure of working with Anna Pitcock twice now - when she helped us with the initial purchase mortgage and, most recently, with the mortgage refinance. Anna is absolutely amazing - I call her the mortgage ninja. She treated us...

Reply from Owner

March 13th, 2026 10:12 AM

It brings me great satisfaction to know that I could be a part of your journey, Tatsiana. Helping you navigate the mortgage process twice and seeing your dreams come to life is truly rewarding. I aim to make the experience both smooth and enlightening,...

Reply from Anna Pitcock

March 9th, 2026 06:06 PM

Thank you so much for your kind words, Tatsiana. I'm truly touched to hear that your experience was positive and memorable throughout both the initial purchase and refinance. I’m happy to have been able to assist in achieving your dream of...

Anna Pitcock, Ruoff Mortgage has received a review with 5 star rating from X Z

Reply from Owner

March 9th, 2026 07:58 PM

I appreciate the high rating, x. If you need any assistance or have questions in the future, feel free to reach out.

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About

At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Specialities

First Time Home Buyer

Conventional Loans

Refinance

Cash Out Refinance

FHA Loans

VA Loans

Renovation Loans

New Construction Loans

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Year Started

1984

Time Zone

Eastern Standard Time (EST)

Disclaimer

NMLS CONSUMER ACCESS

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