Southlake, TX
Southlake, TX
At Waterstone Mortgage, we're dedicated to providing the best mortgage lending experience possible. We know that home purchases are often the largest investments our clients will make in their lifetimes, and we do everything in our power to... Show More
Location & Business Hours
Business Hours
Tues
9 AM to 5 PM
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
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Reviews from Web
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Working with Cole and his team was great! We were constantly in the know of where we were in the application process. Their professionalism and attention to detail made our closing day smooth and flawless. I would work with Cole and his team...
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Reply from Owner
October 24th, 2024 12:00 AM
Thank you for the 5-star rating and review, Sylvia! We are glad that Cole and his team were able to help you close on time. We appreciate your recommendation and hope to work with you again, should you have any future homebuying or refinancing...
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for
Southlake, TX
Got us all squared away. Easy to get in touch with when needed.
Reply from Owner
January 8th, 2026 11:54 AM
Thank you for this 5-star review, Dominic! Here at Waterstone Mortgage, the customer always comes first, and providing excellent customer service is our top priority. Thanks again.
for
Southlake, TX
I recently worked with Cole Holmes and his team at Waterstone Mortgage with the purchase of a home. From start to finish, it was a pleasure working with them all. Cole was always readily available via call or text, proactively reached out with...
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Reply from Owner
January 8th, 2026 11:54 AM
Thank you for sharing, Jose! We're thrilled to hear everything went so smoothly with your homebuying with the help of Cole and his team. We hope to work with you again in the future.
for
Southlake, TX
I recently worked with Cole Holmes and his team at Waterstone Mortgage with the purchase of a home. From start to finish, it was a pleasure working with them all. Cole was always readily available via call or text, proactively reached out with...
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for
Southlake, TX
Shelli has excellent customer service. She went above and beyond to secure the perfect rate and continuously checked in to see how the progress of the sale was going. I highly recommend using Shelli for your next home lender.
Reply from Owner
January 8th, 2026 11:54 AM
Thank you for sharing your wonderful experience with us, AC! It sounds like Shelli was there with you every step of the way, to help you achieve your dream of homeownership. Your experience truly shows the dedication Shelli has to her customers....
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for
Southlake, TX
Waterstone mortgage was exceptional - from start to finish. I got the best rate & best service. Couldn’t ask for more!
Reply from Owner
January 8th, 2026 11:54 AM
Thank you for this 5-star review, George! Here at Waterstone Mortgage, the customer always comes first, and providing excellent customer service is our top priority. Thanks again.
for
Southlake, TX
Dianne was great! Thanks for the hard work!
Reply from Owner
January 8th, 2026 11:54 AM
Thank you for this glowing review, Jay! We're ecstatic you had such a wonderful experience with Dianne. We look forward to working with you again in the future should you have any purchase or refinance needs. Thanks again.
for
Cole Holmes has worked with us for five mortgages two of them were refi with cash out then he helped my daughters do their first homes Cole was patient and careful and had good assistance with Karen Drinkwater
Reply from Cole Holmes at Waterstone Mortgage ...
September 27th, 2024 06:47 AM
Thank you for your recommendation, David! The team and I were thrilled we were able to provide you with a positive experience. We look forward to working with you again when the time to refinance or buy a new home is right. Keep in touch.
for
Southlake, TX
Travis and team at Waterstone (shoutout to Shelli) were a breeze to work with. From start to end they made everything easy and we're available after hours and even while on vacation to offer advice or answer questions.
Reply from Owner
January 8th, 2026 11:54 AM
Thank you for taking the time to write this review, James! Providing excellent customer service, throughout the process, is always our top priority. We're glad you received nothing but the best from Travis and his team.
for
Southlake, TX
This was not a good experience for me. Maybe other employees are better here I drove across the state and was given notice an hour before the appointment by Clarissa that Waterstone wouldn't be able to help me after all when the company had...
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Reply from Owner
January 8th, 2026 11:54 AM
Ivette - I'm sorry to hear about your experience with Waterstone Mortgage.
I wanted to let you know that Clarissa does not work in the Keller location, where this review was submitted.
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About
At Waterstone Mortgage, we're dedicated to providing the best mortgage lending experience possible. We know that home purchases are often the largest investments our clients will make in their lifetimes, and we do everything in our power to make each venture memorable and enjoyable. We offer a wide array of unique loan products and we're experts at matching clients up with programs that fit their individual circumstances. When it comes to anticipating needs, answering questions, and providing updates on loan status, we're known for our responsiveness.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Year Started
2000
Time Zone
Central Standard Time (CST)
Disclaimer
Waterstone Mortgage Corporation (NMLS #186434) is headquartered in Brookfield, Wisconsin, and is a wholly owned subsidiary of WaterStone Bank SSB (NASDAQ: WSBF). Equal Housing Lender. All loan requests are subject to credit approval and program guidelines. Information published on this site should not be construed as legal advice or credit counseling. Waterstone Mortgage Corporation is not a licensed real estate broker. Any advertisement on this page is an advertisement for real estate financing only and should not be construed as an advertisement for the sale of real estate. Disclosures & Licenses: https://www.waterstonemortgage.com/policies/disclosures-licenses General Disclaimer: https://www.waterstonemortgage.com/policies/terms-conditions