Ruoff Mortgage - Jackson, MI
Jackson, MI
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer... Show More
Location & Business Hours
Business Hours
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
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Reviews from Web
Kim was absolutely a tremendous help with helping me to secure my loan and extremely knowledgeable about any questions I had. Her kindness and understanding of the struggles I incurred during this stressful time was heaven sent. Her knowledge...
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Reply from Kim McClurg, Ruoff Mortgage
March 16th, 2026 01:08 PM
Randy, I deeply appreciate your generous words. It was truly my goal to alleviate any stress and make the loan process as smooth as possible for you. I'm glad that my assistance and understanding could offer some comfort during a challenging...
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Tonya Neill has received a review with 5 star rating from S R
Reply from Owner
March 24th, 2026 10:11 AM
I appreciate your rating, S. Thank you for taking the time to evaluate my work at Ruoff Mortgage.
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It can't be overstated how important it is to have an actual person present during closing.
Reply from Tonya Neill
March 13th, 2026 12:27 PM
Thank you Shinichi! it was a pleasure meeting you both! Please reach out if you need anything.
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Kim Connors, Ruoff Mortgage
Very good.
Reply from Kim Connors
March 20th, 2026 04:11 PM
I'm pleased to hear that you had a positive experience, Joseph. If you have any more thoughts or need assistance in the future, feel free to get in touch. Thank you for your feedback.
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Kim Connors, Ruoff Mortgage
Everything!
Reply from Kim Connors
March 18th, 2026 04:59 PM
Daniel, thank you for your review. If there's anything specific you'd like to share about your experience, I'm always here to listen and help.
Kim was very transparent throughout the entire process. Provided regular updates with phone calls just to check in and ask if any questions have come up .
Reply from Kim McClurg, Ruoff Mortgage
March 8th, 2026 02:42 PM
I appreciate your feedback, Jared. It's great to know that my transparency and regular updates were helpful for you during the process. Ensuring open communication and being available for any questions you have is always a top priority for...
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Kim Connors, Ruoff Mortgage
Kim Connors went above and beyond to communicate with us! She was so easy to work with and very professional! I felt like I made a freind and miss talking to her every day now!
Reply from Kim Connors, Ruoff Mortgage
March 6th, 2026 05:08 PM
I'm grateful for your kind words, Chelsea. It's great to hear that the communication during our time working together was effective and enjoyable for you. Building connections with clients is something I greatly value. If you ever need assistance...
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Dave Leightner, Ruoff Mortgage
Great customer service and communication. Knowledgeable about resources that aided in the right mortgage solution for my situation.
Reply from Dave Leightner
March 5th, 2026 02:00 PM
Andrea, it's wonderful to hear that you found the customer service and communication to be great, as well as the resources helpful for your mortgage needs. I'm pleased I could assist you in finding the right solution. If there’s ever anything...
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Kim Connors, Ruoff Mortgage
As first time home buyers, we were not sure what to expect. With Kim's help and expertise, the went process went way smoother then anticipated!
Reply from Kim Connors, Ruoff Mortgage
February 22nd, 2026 02:15 PM
I'm glad to know that I could assist in making your first home-buying experience a smooth one, Nathan. It's important to me that the process feels manageable and clear, especially for first-time buyers. If you have any more questions or need...
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Helped me immensly, im 70 years old and have a hard time with todays tech work. Tonia did an outstanding job for me! Not once did she make me feel silly cause i didnt know how to get to something. She explained it to me in "lamens" terms!
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Reply from Tonya Neill
February 23rd, 2026 01:08 PM
Thank you Judy for the kind words!! Please reach out to me if you have any questions regarding anything you receive.
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About
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
First Time Home Buyer
Conventional Loans
Refinance
Cash Out Refinance
FHA Loans
VA Loans
Renovation Loans
New Construction Loans
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Year Started
1984
Time Zone
Eastern Standard Time (EST)
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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