Ruoff Mortgage - Indy West, Indianapolis, IN
Indianapolis, IN
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer... Show More
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Business Hours
Tues
9 AM to 5 PM
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM(Open now)
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Reviews from Web
Easy to chat with. Knowledgeable. The only improvement I'd suggest is to spend the time to explore and explain different options to the buyer. Even if they have bought s home in the past, you never know how good the previous loan officer was...
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Reply from Dan Nicholas
July 7th, 2026 03:53 PM
Thanks for the good review Richard! Really enjoyed working with you. Congratulation on your official move to the Indy area. Great neighborhood. Hope to see you around the park.Please feel free to cal, email or text with any questions at all....
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Great staff and company.. I recommend Scott highly. Great communication and quick turnaround.
Reply from Owner
July 13th, 2026 01:10 PM
Thank you so much, Denise. I'm pleased to hear that you found the communication effective and appreciated the quick turnaround. Your recommendation means a lot to me.
Only problem was that some things sent via text and some via email. Personally I would have preferred just one form of communication. For me, I did double checking a lot since I got texts and emails.
Reply from Scott Miller, Ruoff Mortgage
July 2nd, 2026 01:24 PM
Thank you for your feedback, Denise. I understand how receiving communication through multiple channels can be inconvenient. I appreciate your input and will consider it to improve the process for future clients. If you have any other suggestions...
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She is amazing!!! 10/10 stars!
Reply from Angie Robbins
July 8th, 2026 07:03 PM
Karissa, I'm glad to know you had such a positive experience. Your feedback means a lot to me, and I'm grateful for your support.
Dan was amazing to work with. I am a first time buyer and he made sure I understood everything that was going on and answered any questions that i had. Thank you so much for all that you did for me.
Reply from Owner
July 7th, 2026 03:54 PM
Hey Tina!THANKS so much for the great review. I really enjoyed working with and meeting you in person at the closing. AND thanks again for being so efficient at getting us everything needed for underwriting. Enjoy the new home. Call or text...
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Being a first time home buyer I was extremely nervous and they made the process very easy and understandable.
Reply from Dan Nicholas
July 6th, 2026 04:47 PM
Christina, I'm grateful to hear that we could make your first home buying experience easy and understandable. It's important to me that you felt comfortable and informed throughout the process. If you have any more questions or need further...
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Jennifer Reynolds, Ruoff Mortgage has received a review with 5 star rating from Courtney C
Reply from Owner
June 30th, 2026 12:06 AM
Courtney, thank you for the excellent rating! Good luck on your next journey!
Jennifer is wonderful! She was always available for any questions and kept us in the loop throughout the entire process. We moved out of state and our title company said they wished all the local loan officers were like her because she was...
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Reply from Jennifer Reynolds, Ruoff Mortgage
June 30th, 2026 12:08 AM
Courtney, I'm grateful for your kind words and pleased to know that I could assist you and your family throughout your move. It's wonderful to hear that even the title company appreciated our work together. Enjoy your new home and the area!
There is no one better! Helpful, always available to chat, and kept constant communication! She's an amazing loan officer and friendly person! Everyone should use Jennifer!
Reply from Jennifer Reynolds, Ruoff Mortgage
June 30th, 2026 12:09 AM
Adam, I appreciate your kind comments. Always a joy catching up and working together. Enjoy your new home.
Jennifer was greatThings went smoothly throuh the whole process.She was excellent and very knownledgeable.she deserve a star 5 plus
Reply from Jennifer Reynolds, Ruoff Mortgage
June 30th, 2026 12:09 AM
It was very nice getting to know you Howard. I wish you the best in your new home!
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About
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
First Time Home Buyer
Conventional Loans
Refinance
Cash Out Refinance
FHA Loans
VA Loans
Renovation Loans
New Construction Loans
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Year Started
1984
Time Zone
Eastern Standard Time (EST)
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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