Ruoff Mortgage - Indy West, Indianapolis, IN
Indianapolis, IN
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer...... Show More
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Business Hours
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
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Reviews from Web
Jennifer was really helpful in helping me understand all the paperwork and helping me do the online signature
Easy to chat with. Knowledgeable. The only improvement I'd suggest is to spend the time to explore and explain different options to the buyer. Even if they have bought s home in the past, you never know how good the previous loan officer was...
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Great staff and company.. I recommend Scott highly. Great communication and quick turnaround.
Only problem was that some things sent via text and some via email. Personally I would have preferred just one form of communication. For me, I did double checking a lot since I got texts and emails.
Reply from Scott Miller, Ruoff Mortgage
July 2nd, 2026 01:24 PM
Thank you for your feedback, Denise. I understand how receiving communication through multiple channels can be inconvenient. I appreciate your input and will consider it to improve the process for future clients. If you have any other suggestions...
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She is amazing!!! 10/10 stars!
Dan was amazing to work with. I am a first time buyer and he made sure I understood everything that was going on and answered any questions that i had. Thank you so much for all that you did for me.
Being a first time home buyer I was extremely nervous and they made the process very easy and understandable.
Jennifer Reynolds, Ruoff Mortgage has received a review with 5 star rating from Courtney C
Reply from Owner
June 30th, 2026 12:06 AM
Courtney, thank you for the excellent rating! Good luck on your next journey!
Jennifer is wonderful! She was always available for any questions and kept us in the loop throughout the entire process. We moved out of state and our title company said they wished all the local loan officers were like her because she was...
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Reply from Jennifer Reynolds, Ruoff Mortgage
June 30th, 2026 12:08 AM
Courtney, I'm grateful for your kind words and pleased to know that I could assist you and your family throughout your move. It's wonderful to hear that even the title company appreciated our work together. Enjoy your new home and the area!
There is no one better! Helpful, always available to chat, and kept constant communication! She's an amazing loan officer and friendly person! Everyone should use Jennifer!
Reply from Jennifer Reynolds, Ruoff Mortgage
June 30th, 2026 12:09 AM
Adam, I appreciate your kind comments. Always a joy catching up and working together. Enjoy your new home.
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About
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
First Time Home Buyer
Conventional Loans
Refinance
Cash Out Refinance
FHA Loans
VA Loans
Renovation Loans
New Construction Loans
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Year Started
1984
Time Zone
Eastern Standard Time (EST)
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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