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New American Funding - Riverside, CA

Riverside, CA

4.8

(3,358)

Mortgage

Mortgage Loan Officer

Contact Info

(951) 228-9568

Riverside, CA

https://www.newamericanfunding.com/branches/riverside

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4.8

(3,358)

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There was a tremendous lack of communication. My client closed six days past his closing date. I made sure to get seller credit to help this first time buyer with closing cost since he didn't have a ton of cash on hand. His closing costs were...

Better, faster, and more immediate communications. More honest, quick, and attentive responses.

Reply from Shawenti Sheats

December 29th, 2025 05:29 PM

We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ~~*********************~~ as we would like to address your concerns.

Probably a really nice person but the overall communication was terrible. I will admit it was not what I've expected for 25 years in the business. should have replaced her on day one one of my locals from NAF,, but the consumer had a relationship...

Cheng was fantastic to work with. The few times I had to leave a message she returned the calls promptly. Usually she was immediately available to answer and questions and walk me through each step. I always felt informed and valued through...

Reply from Cheng Manalang

February 24th, 2026 10:31 PM

I'm grateful for your kind words, and I'm pleased to hear that your experience was positive. It's important to me that you felt informed and valued throughout the process. If you have any more questions in the future or need assistance, I'm...

It was a pleasure working with Bryan. It was difficult since we are in different time zones. I always prefer my clients work with someone who is local that we can meet face to face if needed and be able to call at anytime. Aside from this everything...

Reply from New American Funding - Bryan Hull

February 24th, 2026 09:22 PM

It was great working with you as well. Time zones are tough! At the end of the day, our client has keys to their new home!! :)

Communication

Reply from New American Funding - Bryan Hull

February 24th, 2026 09:22 PM

It's always a pleasure working with you!

Better communication, no surprises, better answers to questions.

Great to work with!

Reply from New American Funding - Bryan Hull

February 24th, 2026 09:22 PM

Thank you sir. It was a pleasure helping you buy your home!! Many blessings for years to come.

Anna was always available and willing to answer questions and helped keep the process moving forward . She was pleasant and easy to work with.

Great service, very friendly and informative. Kept me updated on my loan, answered all the questions I had as a first time buyer. Made my experience great!

Reply from Cheng Manalang

February 24th, 2026 10:31 PM

I appreciate your thoughtful review, Jennifer. It's wonderful to hear that you found the service friendly and informative. Keeping you updated and ensuring all your questions were answered as a first-time buyer is what I aim for. Thank you...

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About

New American Funding is an all-inclusive direct mortgage lender, and servicer offering a variety of home loans including Conventional, FHA, VA, Jumbo and many more. Our philosophy is to guide current and future homeowners through every step of the mortgage lending process and become a trusted resource for any of your home financing needs. Our loan officers specifically specialize in all types of loans and are happy to provide a wealth of solutions and experience at your preferred time and convenience.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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