New American Funding - Dallas, TX

Dallas, TX

4.75

(11,721)

Mortgage

Mortgage Loan Officer

Contact Info

(855) 293-3882

Dallas, TX

https://www.newamericanfunding.com/branches/Plano

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4.75

(11,721)

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5 Star

86%

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1 Star

Communication was a bit tricky. I understand this industry is overwhelmed right now, but I had to chase down information. I went weeks without an update, even a check-in, and then had to call, text, and email to get a response. When I was able...

Jonathan was very good about getting back to me when I had emailed or left a voice message. My previous experience with the company three years ago was not of the same quality. I would definitely recommend Jonathan

Matt worked hard to help us get the paperwork in for our refinance. He helped answer many questions of our questions and was a reassuring voice in the midst of the COVID season. I had no doubt that he was looking out for our best throughout...

Leonard was great and helped out even when it was not his responsibility.

I think it was the way he answered all of my questions, no matter how silly, with a clear and understandable answer.

All though Joanna is always busy, we always were able to talk when ever I need something. Just to be clear on the one question that I didn't rate great is no reflection on Joanna. I was referring to other people connected with the company,...

I should of been asked for all the documents required i. The beginning not piece by piece. I should of been called or emailed to be updated. Jonathan was lacks in returning my emails and phone calls. It was a total nightmare and extremely stressful....

Highly recommend. The process was fast, friendly, much easier than expected. Thank you!

Lack of communication between your employees. We would be told one thing by Robin and another from Jason. And neither knew what the underwriter needed. The loan closed late due to lack of preparation. We had to supply the same documents multiple...

On two separate occasions Bob sent unsecure e-mails to me that contained sensitive information including my social security number. I warned him after the first occurrence and yet he did it again a second time. When I explained to him just...

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About

As your local New American Funding branch, we believe that your community is our community. Our family-owned company understands the importance of helping every individual improve their quality of living. That’s why we offer state-of-the-art mortgage loan options, including purchase, refinance, and first-time homebuyer loans to help you fulfill the dream of homeownership.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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