New American Funding - Dallas, TX

Dallas, TX

4.75

(11,702)

Mortgage

Mortgage Loan Officer

Contact Info

(855) 293-3882

Dallas, TX

https://www.newamericanfunding.com/branches/Plano

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4.75

(11,702)

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Joanna Ward treating me like family and was very patient and explaining everything to me

Reply from Joanna Ward

September 15th, 2026 04:00 PM

Patsy, I'm happy to hear that you felt like family and that my explanations were helpful. At New American Funding, we strive to provide a supportive experience, and I'm glad I could be a part of that for you.

Bailey's availabiity to answer questions and help me through the process any time I needed answers was tantamount. That was all I needed to be comfortable to make the right decisions in every step of the way.

Reply from Bailey Maxfield

September 8th, 2026 12:21 PM

Thank you again for allowing me to help you and your family!

Rachel was incredibly responsive and wonderful to work with during the whole process. I honestly think she helped us through the process more than my realtor. I would highly recommend Rachel to anyone looking for funding a home purchase. Thank...

Reply from Rachel Brown

September 15th, 2026 02:26 PM

Thank you for your wonderful feedback, Jacob. I'm really pleased to know that my support and communication made such a positive impact on your home purchase process. It was a pleasure working with you through New American Funding, and I'm grateful...

Professional, courteous, informative, and kept it from being overwhelming through timely updates and preparing us for next steps so when they came they werennot a surprise. .

Reply from Reed Ross

September 15th, 2026 02:19 PM

I'm pleased to know that you found my approach professional and informative, Derek. It's great to hear that the timely updates and preparation helped make your experience with New American Funding smooth and manageable. Thank you for your kind...

Caleb was great at communicating everything and understanding of my situation. Even at closing, when I was at the table signing papers, I called him to clarify something, and he got with me right away and eased my anxiety about the issue.

Reply from CALEB BATSON

September 15th, 2026 02:14 PM

James, I'm glad I could assist you promptly and ease your anxiety during the closing process. At New American Funding, it's important to me that you feel understood and informed every step of the way.

The service from Naomi was great. She was thorough, kind, and very patient. She answered questions to the best of her ability and if she didn't know an answer she would find it. I felt as though communication with the loan processor Nina though...

Reply from Naomi Aceves

September 15th, 2026 02:07 PM

Thank you for sharing your experience, Zachary. I'm glad to hear that my service met your expectations and that I could assist with your questions. I apologize for any communication challenges with the loan processor, Nina, and appreciate your...

Kevin & Sarah are the worse loan officer and process I have dealt with in my 8 years of real estate. Jordyn was the only person that took her job serious and communicated and did what she said she would do.

Reply from Kevin McKinney

September 5th, 2026 01:46 PM

While in processing the customer gambled and lost all the money needed for closing. We get delayed until his/her normal monthly deposits hit and the Loan officer and processor are the worst you ever dealt with. I am not sure that is on me or...

Thank you

Reply from James Jeter

September 14th, 2026 06:20 PM

Bernadette, thank you for your review. I'm grateful for your feedback and appreciate your support.

Working with Kevin at NAF was a great experience. In fact, it was the easiest and most pleasant mortgage experience we've ever had.

Reply from Kevin McKinney

September 4th, 2026 01:17 PM

Woot woot! Thank you so much for taking the time to leave a review. It was a pleasure to work with you :)

One person made it amazing, Nicole Carpenter! She is simply amazin, she walked me through every step of the process even things to do with credit that isn't even a part of get job. I would recommend Nicole to anyone looking to buy a home, but...

Reply from Nicole Carpenter

September 3rd, 2026 05:22 PM

Andrew, I'm grateful for your kind words and recommendation. It's wonderful to hear that you felt supported and well-guided throughout the home-buying process. I'm pleased to have been able to assist with your questions and credit concerns,...

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About

As your local New American Funding branch, we believe that your community is our community. Our family-owned company understands the importance of helping every individual improve their quality of living. That’s why we offer state-of-the-art mortgage loan options, including purchase, refinance, and first-time homebuyer loans to help you fulfill the dream of homeownership.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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