New American Funding - Dallas, TX

Dallas, TX

4.75

(11,704)

Mortgage

Mortgage Loan Officer

Contact Info

(855) 293-3882

Dallas, TX

https://www.newamericanfunding.com/branches/Plano

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4.75

(11,704)

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There were a few of important details that weren't communicated during the process, fees were added that were not disclosed at the beginning of the loan, delays in procedures, and lack of clear communication . Failure to provide correct closing...

Reply from Colleen Rodriguez

June 22nd, 2026 03:45 PM

We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ~~*********************~~ as we would like to address your concerns.

They were very helpful and answered all my questions and in a timely manner

Reply from Colin McCarty

June 22nd, 2026 03:19 PM

John, I appreciate your kind words. I'm glad to hear that you found the support and timely responses helpful. If you have any more questions or need further assistance, feel free to reach out.

Caleb did an excellent job , fast repsonse ,detailed respnses to my questions

Reply from CALEB BATSON

June 22nd, 2026 02:12 PM

David, I'm pleased to hear that you found my responses fast and detailed. Thank you for your kind words and for allowing me to assist you with your needs at New American Funding. If there's anything more I can do, please feel free to reach...

Very great five star

Reply from Kaleb Greenemeyer

June 22nd, 2026 01:08 PM

Kyaw, thank you for the five-star review! I'm glad you had a great experience. If you need any more assistance, feel free to reach out.

The ability to go above and beyond for customers

Reply from Paul Betts

June 22nd, 2026 03:55 PM

Leticia, I appreciate your kind words. I'm pleased to know that my efforts to go above and beyond have made a positive impact on your experience. If there's anything more I can do for you, please feel free to reach out.

Good and consistent communication. Took the time to explain the steps and issues through the process.

Reply from New American Funding - Kaleb Greene...

June 22nd, 2026 08:20 PM

Sergio, I'm grateful for your feedback on the communication and explanations provided. It's important to me that you felt informed throughout the process. If there's anything else I can assist you with, please let me know.

Naomi was great. Absolutely amazing. Payton did wait till less then 48 hours to close to notify us of problems regarding employee verification, when we were notified it was after work hours, and had to be dealt with on the day before we were...

Reply from New American Funding - Naomi Jackso...

June 22nd, 2026 07:56 PM

Bryn, I appreciate your feedback and am glad to hear that I could help navigate the situation alongside your Realtor. I'm sorry for the inconvenience caused by the last-minute issues and the delayed closing. Your understanding and patience...

Simply The Best !

My experience with New American Funding, particularly with the Senior Loan Officer overseeing my refinance, has been extremely disappointing. What should have been a simple, straightforward process turned into a disorganized, stressful ordeal...

Reply from Adam Shippee

June 22nd, 2026 02:18 PM

Everyone was great and did everything that they could to ensure we got the mortgage completed before the sheriff sale

Reply from New American Funding - Carlton Kuta...

June 22nd, 2026 07:58 PM

I'm glad to hear that everyone was able to assist you in completing the mortgage in time, Dylan. It's important to me that we support our clients through every step. If you need any further assistance, please feel free to reach out.

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About

As your local New American Funding branch, we believe that your community is our community. Our family-owned company understands the importance of helping every individual improve their quality of living. That’s why we offer state-of-the-art mortgage loan options, including purchase, refinance, and first-time homebuyer loans to help you fulfill the dream of homeownership.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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