New American Funding - Dallas, TX

Dallas, TX

4.75

(11,742)

Mortgage

Mortgage Loan Officer

Contact Info

(855) 293-3882

Dallas, TX

https://www.newamericanfunding.com/branches/Plano

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4.75

(11,742)

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5 Star

86%

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1 Star

No one would explain anything, Will not take phone calls, nothing but email messages.

Reply from New American Funding - Victor Carra...

May 28th, 2025 08:30 PM

I'm really sorry to hear about your experience, William. Communication is something I take very seriously and I'm disappointed to hear that you had trouble reaching out. I will take this as feedback and work on improving these aspects. Please...

Jesse was a pleasure to work with. A notable quality of his was his ability to align, provide reassurance, and make the appropriate adjustments to alleviate any concerns we may have encountered during the process. I could not have asked for...

Reply from Jesse Oropeza

September 26th, 2024 03:19 PM

Cliff it was a pleasure to work with you and I am so happy we got it done! Thank you for the kind words!

Jimmy Franco has received a review with 0.5 star rating from TIMOTHY K

Jimmy Franco has received a review with 5 star rating from PHUC P

My processor did not respond to calls at all I had to go through brent for everything. I wasn't pleased and buying a house is very stressful and having to jump through hoops to not get responded to is very ridiculous.

Reply from Brent Beirne

September 25th, 2024 02:28 PM

I sincerely appreciate your feedback, Richard. I'm sorry to hear about the challenges you faced during your home buying process. I understand how important communication is during such a critical time, and I apologize that your experience fell...

As a psychotherapist, working with Jake Cowan was very calming. He made this VERY stressful process tolerable and manageable. He explained everything in a way that is understandable, and we could always expect him to get back to us right away....

Reply from Jake Cowan

October 4th, 2024 02:29 PM

We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to contact us, should you need any further assistance.

Jimmy Franco has received a review with 5 star rating from JAMES C

New American Funding - Dallas, TX has received a review with 5 star rating from Santa R

Everyone I spoke with was very pleasant and fast experience

Reply from Japen Clark

October 2nd, 2024 02:02 AM

Thank you for your time to submit a review. New American Funding loves to hear our customers enjoy what we do. Please let us know if we can be of further assistance.

The communication from both was above and beyond. Especially from Mr Maxfield who answered questions, on the weekends.

Reply from Bailey Maxfield

September 21st, 2024 04:16 PM

Thank you for the review! Thank you very much for allowing me to help you and your family again!

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About

As your local New American Funding branch, we believe that your community is our community. Our family-owned company understands the importance of helping every individual improve their quality of living. That’s why we offer state-of-the-art mortgage loan options, including purchase, refinance, and first-time homebuyer loans to help you fulfill the dream of homeownership.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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