New American Funding - Dallas, TX

Dallas, TX

4.75

(11,727)

Mortgage

Mortgage Loan Officer

Contact Info

(855) 293-3882

Dallas, TX

https://www.newamericanfunding.com/branches/Plano

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4.75

(11,727)

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5 Star

86%

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We told Doris (our lending officer) MULTIPLE times on which loans we wanted to get paid off for our equity cash out loan. And even once we had filled out the paperwork and we had thought we'd gone over it several times, where the money was...

Reply from Owner

May 2nd, 2025 09:04 PM

Hello Chris, we would like to speak with you directly regarding the concerns you have raised. Please contact our Corporate Customer Service Team at ~~************~~, ext. 7100 for further assistance. Respectfully, Customer Service Management

We told Doris MULTIPLE times on which loans we wanted to get paid off for our equity cash out loan. And even once we had filled out the paperwork and we had thought we'd gone over it several times, where the money was getting distributed was...

Reply from New American Funding - Doris Smith

March 2nd, 2025 04:01 PM

We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ~~*********************~~ as we would like to address your concerns.

Where can I start! First of all this has been a long journey and Bien never gave up on me even when I wanted to give up ! He encouraged me to keep moving forward! He kept following up with me ..like he actually cared! Which I do appreciate...

Reply from Bien Nguyen

March 2nd, 2025 02:39 AM

We appreciate your kind words and for taking the time to write a review. Please let us know if we can be of further assistance to you.

from start to finish was excellent! helping us with credit advice to the realtor helping us find the perfect home. the entire process was professional. Thank you all

Reply from Scott Ponick - New American Funding

March 1st, 2025 03:52 PM

Thank you for your time to leave a review regarding your experience with New American Funding. Should you require any further assistance or information, please let us know.

Ben was always available super nice and friendly 10/10

Reply from Ben Watson - New American Funding

February 19th, 2025 03:41 PM

Hi Brandten, Thank you so much for your kind words and the fantastic rating! It was a pleasure working with you, and I'm glad to hear you had a positive experience. Being available and friendly is important to me, so it’s great to know you...

This was my first house purchase so I didn't have any knowledge of all the steps involved. Rachel was very communicative, knowledgeable, and easy to work with though the whole process. She took the time to explain everything to me and made...

Reply from Rachel Brown - New American Funding

February 24th, 2025 03:17 PM

I'm thrilled to hear that your first home-buying experience was a positive one! It was a pleasure working with you and guiding you through each step. I know how overwhelming it can be, and I'm so glad I could help make the process more comfortable...

While we had great difficulty with the length of time the underwriter kept us and the sellers waiting to approve this loan, we believe that Mr. WIlliams and Ms. Flores did everything they could to expedite the process and bring the loan to...

Reply from New American Funding - Jon Williams

February 28th, 2025 06:20 PM

Thank you for your time to leave a review regarding your experience with New American Funding. Should you require any further assistance or information, please let us know.

Better communication

Reply from Sean Chandy

February 27th, 2025 10:42 PM

Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.

Andrew was absolutely great to work with! He was very knowledgeable and attentive

Reply from New American Funding - Andrew Peter...

February 27th, 2025 10:10 PM

We are pleased to know you had a great loan experience and the service you received. Should you require any further assistance, please let us know.

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About

As your local New American Funding branch, we believe that your community is our community. Our family-owned company understands the importance of helping every individual improve their quality of living. That’s why we offer state-of-the-art mortgage loan options, including purchase, refinance, and first-time homebuyer loans to help you fulfill the dream of homeownership.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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