New American Funding - Dallas, TX

Dallas, TX

4.75

(11,721)

Mortgage

Mortgage Loan Officer

Contact Info

(855) 293-3882

Dallas, TX

https://www.newamericanfunding.com/branches/Plano

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4.75

(11,721)

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5 Star

86%

4 Star

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1 Star

Was sent documents with no one available to ask questions, created a lot of unnecessary stress and anxiety. Started with being available in the evenings as it worked best for me, then was unable to reach Shan after 430pm. Would leave emails,...

Reply from Shan Dobani

April 15th, 2025 12:41 PM

We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ~~*********************~~ as we would like to address your concerns.

Great experience

Reply from Shamitra Venters

April 13th, 2025 01:43 PM

Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.

Nolan can explain complicated concepts clearly and is able to build rapport quickly. Very accessible.

Reply from Nolan Spicer

April 13th, 2025 03:45 AM

We are pleased to know you had a great loan experience and the service you received. Should you require any further assistance, please let us know.

Rachel really took the time to get to know Kristina and I during the whole home buying process. With this being our first home purchase, there were many things she helped walk us through step by step that we had no background knowledge of....

Reply from New American Funding - Rachel Brown

April 4th, 2025 04:34 PM

I'm thrilled to hear that your first home buying experience was so positive. It was a pleasure getting to know both you and Kristina and guiding you through the process. I appreciate your trust in me to assist with such an important milestone...

Starr and Paulina made it great. The only negative was that Starr said it would take 21 days to get money, but it took 49 days. After day 21, Starr would not return my calls nor answer my emails to her. Can't figure out why.

Reply from Starr Henderson

April 13th, 2025 02:10 AM

We appreciate your kind words and for taking the time to write a review. Please let us know if we can be of further assistance to you.

Always a pleasure working with Jesse Oropeza...

Reply from New American Funding - Jesse Oropez...

April 3rd, 2025 05:15 PM

Thanks for working with me again James! Glad we got it done so quick.

my experience with Brent was great! Brent walker me through the process. brent made it happen when our house didn't appraise quiet enough for the asking price . The sellers wouldn't give to lowering it. Brent worked very hard to get it where...

Reply from New American Funding - Brent Beirne

April 3rd, 2025 12:11 PM

I'm thrilled to hear that you had such a positive experience, Haley. It was my pleasure to guide you through the process and find a solution that worked for you. Your kind words mean a lot, and I'm grateful for your trust and support.

The level of communication we had with loan officer/loan processor was great. They kept us updated through the whole process. We had a great experience.

Reply from Naomi Aceves

April 12th, 2025 04:51 PM

Thank you for your time to leave a review regarding your experience with New American Funding. Should you require any further assistance or information, please let us know.

Would 100% recommend Bien to my ftienes and family.

Reply from Bien Nguyen

April 12th, 2025 02:09 PM

We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to contact us, should you need any further assistance.

Al hough circumstances were not ideal at several points in this process, Naomi's support went above and beyond. I think future buyers my benefit from being gently notified earlier in the process about any communication lapses (in my case with...

Reply from Naomi Jackson

April 12th, 2025 01:50 AM

Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.

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About

As your local New American Funding branch, we believe that your community is our community. Our family-owned company understands the importance of helping every individual improve their quality of living. That’s why we offer state-of-the-art mortgage loan options, including purchase, refinance, and first-time homebuyer loans to help you fulfill the dream of homeownership.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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