New American Funding - Dallas, TX

Dallas, TX

4.75

(11,713)

Mortgage

Mortgage Loan Officer

Contact Info

(855) 293-3882

Dallas, TX

https://www.newamericanfunding.com/branches/Plano

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4.75

(11,713)

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5 Star

86%

4 Star

3 Star

2 Star

1 Star

Both Jessica & Shyla , were excellent at all levels while processing our refinance. The Galvans

Reply from Jessica Regalado

December 1st, 2025 03:52 PM

Thank you, Mac and Sandra, it was a pleasure working with you both. Happy Holidays!

Nicole was great

Reply from Nicole Carpenter

December 1st, 2025 02:30 PM

Katlyn, thank you for your kind words. It was a pleasure working with you. If you ever have more questions or need assistance in the future, feel free to reach out.

John was very helpful

Reply from New American Funding - John Stockst...

December 4th, 2025 05:58 PM

I appreciate your feedback, Janet. I'm pleased to know that I could assist you effectively. If you have any further questions or need additional support, don't hesitate to reach out. Thank you for choosing New American Funding.

Smooth proces, Jesse was there giving us updates and available to answer any questions we might have had. I have purchased many homes over the years but this was the best experience we've had .

Reply from New American Funding - Jesse Oropez...

December 1st, 2025 03:59 PM

Thank you for the kind words Christine! It was a pleasure to work with you. :)

Bien made everything flawless and just so easy! Recommend him 10000 times

Reply from Bien Nguyen

December 9th, 2025 05:50 PM

We appreciate your feedback and look forward to sharing your feedback with our management team. We look forward to making your experience even better in the future.

Reginald's responsiveness and thorough explanations made the process great. Unfortunately, the loan processor Vanessa was not responsive and I had to reach out the Reginald on multiple occasions to get answers and understand why things had...

Reply from Reginald Jean Louis

December 9th, 2025 03:50 PM

We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to contact us, should you need any further assistance.

Smoother closing

Reply from Andrew Peters

December 9th, 2025 03:36 PM

We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ~~*********************~~ as we would like to address your concerns.

Andrew was very helpful and communicated with me in a timely manner. He was very helpful throughout the entire process.

Reply from Andrew Peters

December 9th, 2025 03:06 PM

It is our goal to provide exceptional customer service and hope we achieved this goal with your loan experience. Thank you for your time to submit a review. We look forward to sharing your review with our management team. Please keep us in...

Unfortunately the buyer was very disappointed on how Michelle handled the communication to her. Especially when it came to when we would be closing, Communication is key to keep clients happy. Not taking responsibility is very unprofessional....

Andrew sending request and responding to emails before 10pm would of made the experience better. Joyce was quick to respond anytime of day when we had questions and her overall demeanor was great. It felt like Joyce was there when we needed...

Reply from Joyce Kulakowski

December 8th, 2025 04:28 PM

Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.

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About

As your local New American Funding branch, we believe that your community is our community. Our family-owned company understands the importance of helping every individual improve their quality of living. That’s why we offer state-of-the-art mortgage loan options, including purchase, refinance, and first-time homebuyer loans to help you fulfill the dream of homeownership.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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