New American Funding - Dallas, TX

Dallas, TX

4.75

(11,713)

Mortgage

Mortgage Loan Officer

Contact Info

(855) 293-3882

Dallas, TX

https://www.newamericanfunding.com/branches/Plano

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4.75

(11,713)

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5 Star

86%

4 Star

3 Star

2 Star

1 Star

Doris was rude at times, unfamiliar with the application process Specific requirements for approval. She was condescending and if it had not been for my determination and leg work to meet the specific requirements to get approved, I would have...

Reply from Doris Smith

December 12th, 2025 04:10 PM

We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ~~*********************~~ as we would like to address your concerns.

Happy with process

Reply from New American Funding - Coddi Dean

December 2nd, 2025 05:03 PM

Thank you, John for your 5 star review! I am very pleased to hear that your were happy with the process. I look forward to serving you again in the future. :)

Had everything ready for client kept everyone informed.

Reply from Owner

December 18th, 2025 02:56 PM

Thank you for taking the time to leave a positive rating. I'm glad to hear that everything went smoothly and that communication was effective throughout your experience. If you have any further needs or questions, feel free to reach out anytime....

Great communication had everything in order would use again.

Reply from Nicole Carpenter

December 2nd, 2025 02:29 PM

It's wonderful to hear that you appreciated the communication and found everything to be in order. Thank you for the kind words, Tammy. If you ever need assistance in the future, I’ll be here to help.

Mark was great! Some underwriting issues caused delays, but throughout the process, I believe Mark had my best interests at heart.

Reply from Mark Tousky

December 12th, 2025 08:33 PM

I'm grateful for your feedback, Sierrah. It's good to know that you felt I had your best interests in mind. I understand underwriting issues can be frustrating, and I'm glad we could work through them together. If there's anything else you'd...

Starr was very helpful through the process and Chad was really good as well would recommend them both !

Reply from Starr Henderson

December 12th, 2025 07:56 PM

I'm pleased to hear that you found my assistance helpful, Ryan. Thank you for recommending both Chad and me as we guided you through the process at New American Funding. If there's anything more I can do for you, please don't hesitate to let...

I am very grateful for the excellent customer service I received from Loan Officer Jennifer Burse and Loan Processor Chad. I will definitely recommend them to my friends.

Reply from Jenniffer Burse

December 12th, 2025 06:33 PM

I'm pleased to hear that you had a positive experience with my customer service, as well as Chad's. It's great to know you felt supported throughout the process. Thank you for considering recommending us to your friends. If you need any further...

MR. Payne was very professional. He explained the entire process to me. Also, he was always available to answer any questions or concerns when I needed assistance. Thanks again Mr. Payne for makitng my refinance successful !

Reply from Jesse Payne

December 11th, 2025 09:13 PM

We appreciate your kind words and for taking the time to write a review. Please let us know if we can be of further assistance to you.

Improve communication skills.

Reply from Starr Henderson

December 11th, 2025 06:53 PM

Thank you for your time to leave a review regarding your experience with New American Funding. Should you require any further assistance or information, please let us know.

We closed on time

Reply from Isaac Cater

December 11th, 2025 05:53 PM

It is our goal to provide exceptional customer service and hope we achieved this goal with your loan experience. Thank you for your time to submit a review. We look forward to sharing your review with our management team. Please keep us in...

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About

As your local New American Funding branch, we believe that your community is our community. Our family-owned company understands the importance of helping every individual improve their quality of living. That’s why we offer state-of-the-art mortgage loan options, including purchase, refinance, and first-time homebuyer loans to help you fulfill the dream of homeownership.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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