New American Funding - Novi | Consumer Direct, MI
Novi, MI
New American Funding is a family-owned business, dedicated to helping other families and individuals improve their quality of living. We’re a Fannie Mae, Freddie Mac, and Ginnie Mae direct lender, seller, and servicer, and even though we ha... Show More
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The time it took was entirely so long I was ready to give up..
Reply from Blake Freeman
November 10th, 2024 05:18 AM
Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.
Simple and everything explained well
Reply from New American Funding - Michael Seag...
February 26th, 2026 11:49 PM
Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.
Everyone was so helpful throughout the process. We had many questions that were answered quickly.
Reply from New American Funding - Bryan Smith
February 27th, 2026 04:38 PM
Thank you Allison. Good luck in your new home!!
Originally was told that I was qualified for a Home Equity Loan to consolidate debt without refinancing. We stopped all other efforts to seek funding elsewhere and started the process. 2 weeks in - I was told that we weren't approved and the...
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Reply from New American Funding - Michael Seag...
February 26th, 2026 11:49 PM
Thank you for your time to leave a review regarding your experience with New American Funding. Should you require any further assistance or information, please let us know.
Communication was top
Reply from Christopher Visich
October 30th, 2024 02:19 PM
Thanks Chris. It was a pleasure working with you. If you have any questions, please don't hesitate to reach out.
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New American Funding - Robert Melton
communication was very poor. especially from Susan. the entire loan process was prolonged without sufficient updates or timely responses to emails. but when Susan did reach out, she would call multiple times back to back which I found unprofessional...
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Reply from Robert Melton
November 9th, 2024 02:10 PM
We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ********************* as we would like to address your concerns.
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Shawn McCaffrey
Quick turn around. Fast responses. Worked hard to get the best rate and fees. All around cool guy
Reply from Shawn McCaffrey
November 2nd, 2024 01:54 PM
Helping great customers like you is why I'm in this business. Thank you so much for your business and great feedback.
Kat was absolutely available ANY time we needed answers on any day. She truly cared about us and our finances! She was concerned about making sure we got the best rate and was available for advise every day we needed it! Even gave us advise...
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Reply from New American Funding - Kat Lee
February 26th, 2026 11:43 PM
It is our goal to provide exceptional customer service and hope we achieved this goal with your loan experience. Thank you for your time to submit a review. We look forward to sharing your review with our management team. Please keep us in...
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New American Funding - Brendhan Jones
Easiest refi I've ever done! Brendhan very good at his job!
Reply from Brendhan Jones
October 30th, 2024 12:12 PM
thanks Marshall. It was my pleasure to help you my friend.
Steve would communicate very well he was very helpful he went out of his way to help me with the loan it felt like family I would recommend him to any one I will use him again for sure thanks steve
Reply from Steve Jenkins
October 30th, 2024 11:50 AM
Thank you so much for the kind review Jose. I'm so happy we were able to get this accomplished for you. It was an absolute pleasure working with you. Don't hesitate to pass along my contact information to your family and friends, I'm happy...
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About
New American Funding is a family-owned business, dedicated to helping other families and individuals improve their quality of living. We’re a Fannie Mae, Freddie Mac, and Ginnie Mae direct lender, seller, and servicer, and even though we have thousands of employees, we’re a family.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Year Started
2003
Time Zone
Pacific Standard Time (PST)
Disclaimer
NMLS Consumer Access © 2026 New American Funding, LLC. All Rights Reserved.
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing