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New American Funding - Charlotte| Consumer Di..., NC

Charlotte, NC

4.77

(5,832)

Mortgage

Mortgage Loan Officer

Contact Info

(704) 448-0239

Charlotte, NC

https://www.newamericanfunding.com/branches/Charlotte

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4.77

(5,832)

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5 Star

88%

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Part of the process seemed to be overkill and a bit redundant . answered the same questions and sent in the same paper more than twice. D

Reply from Washington Ryles - New American Fun...

January 24th, 2025 02:28 AM

Thanks for the feedback! We will continue to work on the process and get better. Enjoy your home!

Very thorough team

Reply from Joe Uddyback

January 23rd, 2025 07:58 PM

We are happy you had a great experience with New American Funding. Please keep us in mind for any further home financing needs.

Jason never stopped helping -- incredibly patient and caring!!!

Reply from Jason Lambert - New American Fundin...

January 13th, 2025 07:11 PM

Thanks for the 5-star rating and the kind words, Mike! It was truly a pleasure helping you. I always aim to be patient and caring with all of my clients. If you ever need anything else in the future, don't hesitate to reach out. Have a fantastic...

Everything went so smooth and fast. Everything happened the way I was told. I received emails with the status of the loan.

Reply from Laromy Stratton

January 22nd, 2025 05:11 PM

We are happy you had a great experience with New American Funding. Please keep us in mind for any further home financing needs.

Quick to respond!

Reply from Washington Ryles - New American Fun...

January 10th, 2025 06:05 PM

Thanks Angela! Enjoy the home!!

Robyn was extremely helpful and communicative throughout this process. She took the time to explain concepts I didn't fully understand, and she made herself available for questions whenever we needed additional support. I really appreciate...

Reply from New American Funding - Robyn Rau

February 26th, 2026 12:02 AM

We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to contact us, should you need any further assistance.

A detailed info on what you needed (paper work information) we thought the process was going to be quick and straightforward but we had to get more and more information out and it prolonged the process more and more.

Reply from Jason Lambert - New American Fundin...

January 9th, 2025 12:56 PM

Michael, thank you for taking the time to share your feedback. It's great to see that you rated us highly, but I understand that there were elements of our process that were not as efficient as they could have been. We strive to make our processes...

Great communication.

Reply from Henry Rice

January 18th, 2025 06:43 PM

It is our goal to provide exceptional customer service and hope we achieved this goal with your loan experience. Thank you for your time to submit a review. We look forward to sharing your review with our management team. Please keep us in...

Henry was great at communicating and recommending options. The underwriters could be better, they waited too long to ask for certain information which delayed closing.

Reply from Henry Rice

January 18th, 2025 04:39 PM

We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to contact us, should you need any further assistance.

process was pretty streamlined

Reply from Jason Lambert - New American Fundin...

January 8th, 2025 02:19 PM

I'm glad to hear you found our process streamlined, Janet. It's always our aim at New American Funding to provide efficient and effective service. Your feedback and rating of 4.16 out of 5 stars means a lot to us. If there's anything else you...

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About

New American Funding – Charlotte provides informed advice and mortgage lending services to homeowners and future homeowners. Charlotte mortgage lenders takes their lead from our founders and owners Rick and Patty Arvielo who are passionate about helping homebuyers in the Charlotte community and across the country realize their dream of home ownership. Our dedicated team is proud to serve the people of Charlotte, NC as a reliable mortgage bank from the loan origination stage to the actual funding. We serve clients of all backgrounds and believe Charlotte is better off as a whole when more people purchase homes here and contribute to the fabric of our neighborhoods.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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