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New American Funding - Charlotte| Consumer Di..., NC

Charlotte, NC

4.77

(5,813)

Mortgage

Mortgage Loan Officer

Contact Info

(704) 448-0239

Charlotte, NC

https://www.newamericanfunding.com/branches/Charlotte

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4.77

(5,813)

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5 Star

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Took the time to talk to us understand what we needed and he came through.

Reply from Joe Uddyback

September 6th, 2025 10:47 PM

Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.

Robyn was always very prompt in responding to any and all questions we had. We worked with Christie Morgan as well to help gather up all of the proper forms and paperwork, and she was equally as easy to work with. They made buying our new home...

Reply from New American Funding - Robyn Rau

February 26th, 2026 12:02 AM

We appreciate your kind words and for taking the time to write a review. Please let us know if we can be of further assistance to you.

The reverie is for New America Funding. First of all, there is absolutely NO reason that my loan process should have taken 8 weeks!!! Secondly, they fired the salesman that I was working with when the loan processor, *andy, is the one that...

Reply from Owner

December 18th, 2025 02:59 AM

We would like to speak with you directly regarding the concerns you have raised. Please contact our Corporate Customer Service Team directly at ~~************~~, ext. 7100 to identify your customer record and have the opportunity to address this...

First of all, there is absolutely NO reason that my loan process should have taken 8 weeks!!! Secondly, they fired the salesman that I was working with when the loan processor, Sandy Tran, is the one that caused our problems! Third, the sales...

During the loan process, I asked for specifics on how long between steps and expectations of myself during those times, and I didn't really receive that. I felt like a burden to new american funding's system of operations. Overall, I'd still...

Reply from New American Funding - Alex Spollen

August 27th, 2025 04:41 PM

Melisa, you were always a pleasure and patient. I know we had some hurdles with the disputes etc, and we were a little short staffed at the time, but we got through them together. This was a process indeed, but any future loans are going to...

Working with Manny Merlin has been an excellent experience. In our industry, communication, teamwork and timing are everything. Manny is proactive, responsive, and always available to address questions or concerns, which makes a huge difference...

Reply from New American Funding - Manny Merlin

August 27th, 2025 03:14 PM

Thank you, Odette, for taking the time to share your experience. I'm glad that my proactive and responsive approach made a positive impact during our collaboration. In an industry where timing and communication are key, I always strive to ensure...

Robyn is a wonderful individual to work with. All questions, concerns and cost sheet requests were addressed in an extremely timely manner. Robyn is an asset to NAF!

Reply from New American Funding - Robyn Rau

February 26th, 2026 12:02 AM

We are happy you had a great experience with New American Funding. Please keep us in mind for any further home financing needs.

Everyone there was professional prompt and informative No surprises

Reply from New American Funding - Robyn Rau

February 26th, 2026 12:02 AM

We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to contact us, should you need any further assistance.

Robyn was fantastic. She was always available and worked with us throughout the process.

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About

New American Funding – Charlotte provides informed advice and mortgage lending services to homeowners and future homeowners. Charlotte mortgage lenders takes their lead from our founders and owners Rick and Patty Arvielo who are passionate about helping homebuyers in the Charlotte community and across the country realize their dream of home ownership. Our dedicated team is proud to serve the people of Charlotte, NC as a reliable mortgage bank from the loan origination stage to the actual funding. We serve clients of all backgrounds and believe Charlotte is better off as a whole when more people purchase homes here and contribute to the fabric of our neighborhoods.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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