New American Funding - Charlotte| Consumer Di..., NC
Charlotte, NC
New American Funding – Charlotte provides informed advice and mortgage lending services to homeowners and future homeowners. Charlotte mortgage lenders takes their lead from our founders and owners Rick and Patty Arvielo who are passionate ... Show More
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Tim Wells
Communication
Reply from Tim Wells
November 10th, 2025 07:40 PM
Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.
Too many people involved. Jason, linda, others??? Delays in receiving appraisal. Poor communication on where to look for things in appraisal to fix before reappraisal - hinted at lying to appraiser about mold. Delay in notary public. Misinformation...
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Reply from Jason Tiburzi
November 10th, 2025 07:39 PM
We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ********************* as we would like to address your concerns.
Any questions or concerns I had about this entire loan process were answered thoroughly and made me feel very at ease with how I was being treated and the percentage rates and amounts I'd be paying I felt were a good deal so very satisfied...
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Reply from Collin Brown
November 10th, 2025 07:37 PM
Thank you for your time to leave a review regarding your experience with New American Funding. Should you require any further assistance or information, please let us know.
Great communication, always available, always pleasant. GREAT JOB!
Reply from Robert Sevier
November 10th, 2025 02:29 PM
We appreciate your kind words and for taking the time to write a review. Please let us know if we can be of further assistance to you.
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Robert Furr
It wasn't the people so much as the process. It was frustrating to have to start over a month into everything, when time was an issue for me. That was on me, the time part, but it was frustrating all the same.
Reply from Robert Furr
November 10th, 2025 07:40 PM
Thank you for your time to leave a review regarding your experience with New American Funding. Should you require any further assistance or information, please let us know.
for
New American Funding - Paul Morgan
The lack of communication was awful. I had to call to customer service line to get names of people above Mr Morgan to try and get answers. I have a list of 8 people who emailed in regards to this refinance and it is amazing to me that when...
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Reply from Paul Morgan
November 17th, 2025 07:22 PM
We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ********************* as we would like to address your concerns.
for
Dante Carbajal - Network Capital Funding Corporation
Dante was patient and always accessible for questions or concerns. His patience and willingness to help was a great reason why I choose this company over others. I appreciate his willingness to help every step and even though some hurdles he...
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Reply from New American Funding - Dante Carbaj...
October 29th, 2025 02:15 PM
I'm grateful for your kind words, Rebecca. It's rewarding to know my patience and accessibility made a difference in your experience. Consistent communication is a priority for me, and I'm glad it helped guide you through the process. Thank...
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New American Funding - Laurie Arnold
When the underwriters got my last bank statement they saw we had owed the IRS money.This was a day before closing, then on closing day they wanted the amount owed just in my name,With the government shutdown that was next ti impossible! So...
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Reply from Laurie Arnold
November 10th, 2025 02:33 PM
Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.
everyhing went as planed. took a while to get paper work .
Reply from Orlando Gonzalez
April 7th, 2026 04:16 PM
Thank you for your time to leave a review regarding your experience with New American Funding. Should you require any further assistance or information, please let us know.
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Ricardo De La Puente-Kroll
I reached out multiple times via text, email, and voicemail on behalf of my husband, who is the co-borrower, as well as myself, with questions and concerns, but never received a response or call back. We had already begun the process and didn’t...
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Reply from Ricardo De La Puente-Kroll
November 7th, 2025 03:01 PM
We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ********************* as we would like to address your concerns.
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About
New American Funding – Charlotte provides informed advice and mortgage lending services to homeowners and future homeowners. Charlotte mortgage lenders takes their lead from our founders and owners Rick and Patty Arvielo who are passionate about helping homebuyers in the Charlotte community and across the country realize their dream of home ownership. Our dedicated team is proud to serve the people of Charlotte, NC as a reliable mortgage bank from the loan origination stage to the actual funding. We serve clients of all backgrounds and believe Charlotte is better off as a whole when more people purchase homes here and contribute to the fabric of our neighborhoods.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Year Started
2003
Time Zone
Pacific Standard Time (PST)
Disclaimer
NMLS Consumer Access © 2026 New American Funding, LLC. All Rights Reserved.
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing