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New American Funding - Charlotte| Consumer Di..., NC

Charlotte, NC

4.77

(5,795)

Mortgage

Mortgage Loan Officer

Contact Info

(704) 448-0239

Charlotte, NC

https://www.newamericanfunding.com/branches/Charlotte

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4.77

(5,795)

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We experienced fast and clear responses from both Robert and Zoey throughout the process.

Reply from Robert Thomason

January 13th, 2026 06:12 PM

Thank you for your feedback, Donna. I'm glad to know that our communication met your expectations. If there's anything more I can do for you in the future, feel free to get in touch.

Everyone associated with NAF have all been very helpful, courteous and patient. I never feel rushed and my questions are always answered/explained in a way for me to understand. Open communication through an email, phone call or text are always...

Reply from New American Funding - Robyn Rau

February 26th, 2026 12:02 AM

Kay, I appreciate your kind words about your experience with me and everyone at New American Funding. It's important to me that you feel supported and that your questions are answered clearly. I’m glad to know that our communication methods...

I appreciated the frequent communication and quick replies. The process was easy and my team did a great job answering any questions I had, making clear what was needed from me, and laying out reasonable expectations.

Reply from Katherine Zorrilla

January 12th, 2026 08:40 PM

Your feedback means a lot to me, Jacob. I'm pleased to hear that the communication and support throughout the process met your expectations. It's important to make each step as transparent and straightforward as possible, so I'm glad that you...

New American Funding - Charlotte| Consumer Direct has received a review with 4 star rating from James B

Reply from Don Albert

January 13th, 2026 09:10 PM

I appreciate your rating, James. Thank you for taking the time to do so. If there's anything specific you'd like to share or discuss, feel free to reach out.

When this started told Helen did not want any closing costs. She said no closing costs and then all of a sudden I had a wire over $2,000 by the end of it 25 December 31st did that. Now all of a sudden it says that that loan is closed they're...

Reply from Helene Knepper

January 12th, 2026 06:42 PM

We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ~~*********************~~ as we would like to address your concerns.

Very personable and knowledgeable

Reply from Nathan Schirmer

January 12th, 2026 04:33 PM

I appreciate your kind words, Kelly. It’s great to hear that you found my approach both personable and knowledgeable. If you have any more questions or need further assistance in the future, feel free to reach out.

The speed and problem free loan process was great. We sed before we were scheduled to. It was a great service.

Reply from Andrew Yee

January 12th, 2026 04:13 PM

I appreciate your feedback, Christopher. It's wonderful to hear that the loan process was speedy and hassle-free for you. If you have any further questions or need anything else, please don't hesitate to reach out.

Neil brown is a very kind man and very professional and will do everything he can to make things go right very happy with him

Reply from Neal Brown

January 12th, 2026 08:00 PM

I'm pleased to know you had such a positive experience, Catherine. I'm committed to doing whatever I can to ensure things run smoothly, and it's gratifying to see that reflected in your feedback. If there's anything more I can help with, please...

Colter is a very helpful and knowledgeable guy to work with! Would recommend

Reply from Colter Coberly

January 12th, 2026 05:49 PM

I'm glad to hear that you found my assistance helpful and valuable, Nikolett. It's wonderful to know you would recommend working with me. If there's ever anything more I can do for you, please feel free to reach out.

I would have appreciated honesty, timeliness and communication which we didn't receive any!im in the process of having the documents reviwed by an attorney as I don't trust what happened. Please contact me at ~~**********~~ if you would like to...

Reply from Jason Tiburzi

January 12th, 2026 08:28 PM

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About

New American Funding – Charlotte provides informed advice and mortgage lending services to homeowners and future homeowners. Charlotte mortgage lenders takes their lead from our founders and owners Rick and Patty Arvielo who are passionate about helping homebuyers in the Charlotte community and across the country realize their dream of home ownership. Our dedicated team is proud to serve the people of Charlotte, NC as a reliable mortgage bank from the loan origination stage to the actual funding. We serve clients of all backgrounds and believe Charlotte is better off as a whole when more people purchase homes here and contribute to the fabric of our neighborhoods.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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