Guild Mortgage - Houston Galleria, TX
Houston, TX
Guild Mortgage is one of the top independent mortgage lenders in the nation*, with knowledgeable residential loan officers in your community. Guild offers deep expertise and personalized service for new home purchases and refinancing to eve... Show More
Location & Business Hours
Business Hours
Tues
9 AM to 5 PM
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
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Reviews from Web
Well Heat is a very great guy to work with, very honest and positive, I would refer him to all of my friends as I did previously , But I had very bad experience on the refinancing my house, it took about 9 months for them to do the refi which...
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Reply from Heath Barnes
June 25th, 2026 06:11 PM
Thank you for sharing your experience, Mohsen. We're pleased to hear that you found Heath to be honest and positive. However, we're sorry to learn about the prolonged refinancing process you encountered. Please reach out to us directly so we...
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Heath was unprofessional toward me and my husband. He made agreements he did not keep, he changed the final mortgage numbers so many times my head spun trying to figure out what he changed. And now to top it off we finally were signing with...
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Reply from Heath Barnes
June 25th, 2026 06:11 PM
Shannon, we're sorry to hear about your experience. It's concerning to learn about these issues with your mortgage process. Please reach out to us directly so we can address your concerns and assist you further.
Heath and his team were terrible to work with. Financial agreements made at the beginning were twisted and changed so many times my head spun. The final straw was he left my husband off the final loan agreement yet he ran his credit numerous...
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Communication and scheduled meetings, follow ups, and Lukes help was very helpful.
Reply from Heath Barnes
May 20th, 2026 09:56 PM
We appreciate your feedback, Frooz. It's good to hear that our communication and the assistance from Luke were helpful to you. If you have any further questions or need additional support, please reach out to us directly.
We did not feel that communication was very clear and there were several people contacting us so we didn’t know who we should talk to about what.
Reply from Heath Barnes
June 25th, 2026 06:11 PM
We appreciate your feedback, Corey. We're sorry to hear about the confusion with communication during your experience. Please reach out to us directly so we can address your concerns and improve our process.
Great communication, timely response and dine on time.
Reply from Heath Barnes
May 20th, 2026 09:57 PM
Thank you, Gerald, for acknowledging our communication and timely responses. We're pleased to hear that everything was completed on time for you. If there's anything else we can assist with, please let us know.
I’m glad they were proactive in approaching me to save money through refinancing. This is our second time with Heath’s team and it was just as easy the time before. I appreciate all of the items that can be completed online, and even for final...
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Reply from Heath Barnes
May 21st, 2026 04:36 PM
Thank you, John, for sharing your positive experience with our team. We're pleased to hear that the refinancing process was smooth and convenient for you, and that you appreciated the online options and mobile notary service. If there's anything...
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Appreciated the honest advise I got last year. Ended up waiting a year to do the refi, to get me the best value in my situation.
Reply from Heath Barnes
May 21st, 2026 04:39 PM
Thank you, Bryan, for sharing your experience with us. We're pleased that our honest advice helped you make the best decision for your refinance. If you have any further questions or need assistance, please feel free to reach out.
Very easy
I was kept very informed and updated
Luke was a real help and very supportive
Reply from Heath Barnes
May 21st, 2026 04:40 PM
We're grateful for your feedback, Ramesh. It's nice to hear that you found the process easy and informative. We're glad Luke was able to provide the support you needed. Please feel free to reach out if you have any more questions or need assistance...
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Customer service was excellent
We trust Heath and have used him for years
He has a great reputation
Reply from Heath Barnes
May 20th, 2026 08:47 PM
Thank you for your trust and continued support, Jared. We're pleased to hear that our customer service and Heath's reputation have met your expectations over the years. If there's anything else we can assist you with, please feel free to reach...
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About
Guild Mortgage is one of the top independent mortgage lenders in the nation*, with knowledgeable residential loan officers in your community. Guild offers deep expertise and personalized service for new home purchases and refinancing to every kind of borrower. Whether you are a first-time homebuyer, upgrading, downsizing, or investing in residential real estate, we have the loan to fit your life.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
Financial Services
Year Started
2025
Time Zone
Pacific Standard Time (PST)
Licenses
- NMLS# 2688633
Disclaimer
We are licensed to do business in the states of Texas, Arizona, California, Colorado, Florida, Georgia, Indiana, Michigan, Minnesota, New Mexico, Ohio, Oklahoma and South Carolina. AZ BK#0018883; AZ BKBR# BK-BR-20; Licensed by the Department of Financial Protection and Innovation under the California Residential Mortgage Lending Act;