H
Highlands Residential Mortgage, Ltd. - Housto...
A Higher Standard of Lending
Houston, TX
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Sun
closed
Mon
8:30 AM to 5 PM
Tues
8:30 AM to 5 PM
View All days
Search Reviews
Search
Overall Ratings
Filter by Date
Range
Filter by Rating
Reviews from Web
Sandra was alwaysvery quick to respond, very clear in what I needed to do, and helped speed us towards closing. Great job! Thank you so much.
Reply from Sandra Krampota
May 5th, 2026 03:10 PM
I'm grateful for your kind words, Cassie. It's good to know that my quick responses and clear guidance helped you! Thank you for the feedback! I enjoyed working with you and hope you have many happy years in the new home!
We had a long bumby process, due to circumstances out of Erin's control but she never got frustrated with us. She was always very responsive and we never were waiting around for her to get her stuff done. She was very patient with answering...
read more
Reply from Erin Merryman
May 1st, 2026 02:12 PM
Angela, thank you for your understanding and patience throughout the process. I'm grateful that my responsiveness and patience made a positive impact during this time. It's important to me that you felt supported and never like an inconvenience....
read more
Erin did an amazing job. Everything that you'd hope that someone would do to help Erin did that. Glad to know there are still people out there that will do what they say they will do along with keeping their word. Honor, integrity, intelligence,...
read more
Reply from Erin Merryman
May 1st, 2026 02:14 PM
Brandin, I'm grateful for your kind words and for recognizing the qualities you valued in my work. It’s important to me to maintain honor, integrity, and reliability throughout the process, and I’m glad that made a positive impact for you....
read more
for
Nichole Krampota
Nichole is one of the best people I’ve had the pleasure of working with on the home buying process. She was so attentive, easy to work with, and made everything a breeze. Even when little hiccups came she handled it with such grace and I couldn’t...
read more
Reply from Nichole Krampota
April 27th, 2026 04:28 PM
Michelle, I appreciate your kind words and am glad to hear that your home buying process went smoothly. It’s great to know that my support was helpful to you, even during those little hiccups. Thank you for trusting me! I am so happy for you...
read more
Erin was amazing to work with. She made the process so smooth and answered all our questions. She was very responsive and easy to get ahold of.
Reply from Erin Merryman
April 27th, 2026 07:00 PM
Angela, I'm grateful for your kind words about working with me. It's appreciated to hear that the process felt smooth and that I could answer all your questions. Thank you for highlighting my responsiveness—I'm always here to support you.
Erin Merryman and her staff are terrific! They seamlessly handled our loan. We had no worries at all. They were professional, friendly , and very efficient. I would ONLY use Erin for any mortgage loan business in the future.
read more
Reply from Erin Merryman
April 27th, 2026 07:01 PM
MARGO, I'm grateful for your kind words about my team and me. It's appreciated to hear that you found the process seamless and felt no worries throughout. Your trust in choosing me for any future mortgage needs is truly valued. Thank you for...
read more
Erin and her team were friendly, informative, honest and helpful. I was extremely happy they work around me and my busy work schedule. They were always available to answer any questions and got back with me quickly. I am so thankful we used...
read more
Reply from Erin Merryman
April 27th, 2026 07:01 PM
Eileen, I'm grateful for your kind words about the friendly and informative service you received. It's wonderful to know that we could accommodate your busy schedule and be available to answer your questions promptly. Your satisfaction and...
read more
for
Nichole Krampota
Nichole was very available and communicated well.
Reply from Nichole Krampota
April 27th, 2026 04:12 PM
Erin, I'm grateful for your kind words. It's good to hear that my availability and communication met your expectations. Thank you for choosing Highlands Residential Mortgage, Ltd.
I appreciate the excellent service and responsiveness. I received goood financial advice and my questions were answered thoughtfully.
Reply from Erin Merryman
April 27th, 2026 05:57 PM
Jennifer, I appreciate your kind words about the service and responsiveness you experienced. It's great to know that the financial advice and thoughtful answers to your questions met your needs. Thank you for sharing your positive experience...
read more
Always able to get me the answers I needed
Reply from Deanna Galloway
April 24th, 2026 04:21 PM
David, I appreciate you sharing your experience and am glad to have been able to provide you with the answers you needed. Thank you for taking the time to leave a review!
61–70 of 2500
About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
Disclaimer
