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Highlands Residential Mortgage, Ltd. - Housto...
A Higher Standard of Lending
Houston, TX
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Thu
8:30 AM to 5 PM
Fri
8:30 AM to 5 PM
Sat
closed
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Reviews from Web
Very supportive and excellent customer service
Reply from Erin Merryman
May 5th, 2025 04:27 PM
I'm glad to hear that you found the support and customer service excellent. It was a pleasure assisting you, and I appreciate your feedback. If there's anything else you need, please feel free to reach out.
Deanna is great at what she does! She is very knowledgeable and extremely helpful. She is great at communication as well. I look forward to working with her again in the future.
Reply from Deanna Galloway
May 4th, 2025 08:24 PM
I'm thrilled to hear that you had such a positive experience. It was a pleasure assisting you, and I look forward to working with you again in the future. Thank you for your kind words!
Deanna gave me several options for the loan and explained them to me
Reply from Deanna Galloway
May 4th, 2025 12:13 PM
I'm glad to hear that you found the loan options and explanations helpful. It was a pleasure assisting you, Wilfred. Thank you for your kind review.
Mrs. Deanna was very helpful throughout the entire process .
Reply from Deanna Galloway
May 4th, 2025 10:14 AM
Thank you for your kind words, Brandan. I am pleased to hear that you found my assistance helpful throughout the entire process. If you have any further questions or need additional support, feel free to reach out.
Erin made the prcoess very easy. She answered all of my questions and kept me on track. The app made it super easy to keep up with everything that was due. I appreciate all of Erin's help.
Reply from Erin Merryman
April 25th, 2025 02:13 PM
I'm thrilled to hear that the process was easy for you. It was a pleasure assisting you and ensuring all your questions were answered. I'm glad the app was helpful in keeping everything on track. Thank you for your kind words.
Erin and Lauren Merryman.
Reply from Erin Merryman
April 25th, 2025 02:14 PM
Thank you for your positive feedback, Shane. I'm glad to have worked with you alongside Lauren Adolph. If you have any further questions or need assistance, please feel free to reach out.
Erin's efficiency, competence and professionalism. Very easy to work with her. I follow her everywhere she goes. I have done over 7 mortgages with her. I am super satisfied every time!
Reply from Erin Merryman
April 24th, 2025 01:39 PM
I'm thrilled to hear about your continued satisfaction with my services, Martha. It's always a pleasure working with you on your mortgage needs, and I truly appreciate your loyalty and trust over the years. Thank you for your kind words!
Over and beyond! These Clients were very difficult to work with and Deanna handled them and the file with absolute professionalism. Deanna's the best, thankful she was on the file!
Reply from Deanna Galloway
April 25th, 2025 02:33 PM
I'm thrilled to hear that you had such a positive experience with my assistance. Handling challenging situations with professionalism is always a priority, and I'm grateful for your kind words and appreciation. Thank you for your feedback!
I really enjoyed my experience with Highlands Mortgage and would highly recommend them! All my questions were answered thoroughly and promptly. This process can feel overwhelming at times, but thanks to Erin and her team I felt supported and...
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Reply from Erin Merryman
April 21st, 2025 01:51 PM
I'm delighted to hear that you had such a positive experience with Highlands Residential Mortgage. It was a pleasure to assist you, and I'm glad that our team could provide the support and care you needed throughout the process. Thank you for...
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Home buying can be stressful, there are so many documents to provide, especially when one owns multiple businesses and has to provide statements and documents for all of them . The app and (most importantly) communication from Erin helped streamline...
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Reply from Erin Merryman
April 21st, 2025 03:32 PM
I'm thrilled to hear that the communication and tools provided helped streamline your home-buying process. It was a pleasure to assist you, and I'm delighted that you are now in your dream home.
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
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