H
Heath-Rockwall, Allen, TX
A Higher Standard of Lending
Allen, TX
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
Fri
8:30 AM to 5 PM
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Reviews from Web
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Super efficient and great customer service
Reply from Zach Kent
October 8th, 2026 09:21 PM
I'm thrilled to hear that you found our process to be efficient and our customer service satisfactory. My primary goal at Highlands Residential Mortgage, Ltd. is to provide top-notch service to all clients. Your feedback is greatly appreciated...
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Zach is great! Zach contact me through every step of the loan process. Made sure I understood and always available for any questions. Definetly would recommend Zach to family and friends.
Reply from Zach Kent
October 8th, 2026 09:21 PM
I'm thrilled to hear that you had a positive experience, Elizabeth! I strive to ensure that every step of the loan process is clear and seamless, and I'm glad to hear that it was successful in your case. I am here for you anytime you have any...
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Quick and easy
Reply from Zach Kent
October 8th, 2026 09:21 PM
Thank you for your feedback, Christi! It's great to hear that you found our process to be quick and easy. At Highlands Residential Mortgage, Ltd., we strive to provide efficient and hassle-free experiences for all our clients. Your high rating...
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Zach went above and beyond helping my family get into our first home. The entire process can be daunting but Zack and the team really guided us through this exciting journey.Cant recommend yall and Nick's team enough, going to give 5 star reviews...
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Reply from Zach Kent
October 8th, 2026 09:21 PM
Hey Nathan, thanks so much for the glowing review. I'm thrilled to hear that you felt guided and supported throughout your journey of buying your first home - that's what we aim for at Highlands Residential Mortgage, Ltd. It's important to...
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Great commumication and service
Reply from Zach Kent
October 8th, 2026 09:21 PM
I'm really glad to hear that you had a great experience, Sandy. Your words mean a lot to me. I'm proud to have been able to provide the level of service that Highlands Residential Mortgage, Ltd. is known for. If you ever need assistance in...
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Zach was always available for conversation and helped me and wife through every step of the process. He was able to walk us through how each step plays out, what to look out for and offered advice in times where we weren't sure what to do....
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Reply from Zach Kent
October 8th, 2026 09:21 PM
Hey Alec, I'm genuinely thrilled to hear you had such a positive experience with Highlands Residential Mortgage, Ltd. It was a pleasure to be a part of your journey and to provide you with the guidance you needed. Your review means a lot to...
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Clear communication especially towards closing. We had questions that needed to be addressed regarding time sensitive closing documents. Also the flip flop of offering an incentive of $5k, then removing the offer just before closing.
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Reply from John Aragon
January 29th, 2026 03:42 PM
Sheralyn, I apologize sincerely for the communication issues you experienced towards your closing, as well as any confusion regarding incentives. At Highlands Residential Mortgage, we strive for transparency and efficient processes. Your feedback...
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Great communication and explanation of steps
Reply from Zach Kent
October 8th, 2026 09:21 PM
I'm thrilled to hear that you had such a positive experience, Stephanie. Clear communication and step-by-step guidance are crucial in making sure you're comfortable and informed throughout the process, and it's great to know that we achieved...
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Zach was available to answer our questions at any time of the day and was very quick to respond. He made the experience very enjoyable.
Reply from Zach Kent
October 8th, 2026 09:21 PM
Thank you so much for your kind words, Levi. I really appreciate you taking the time to share your experience at Highlands Residential Mortgage, Ltd. I'm glad I was able to make your experience enjoyable and I'm always here to answer any of...
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Everyone was very nice and helpfu!
Reply from Zach Kent
October 8th, 2026 09:21 PM
I really appreciate your kind words and the fantastic rating, Warren! It was my pleasure to assist you and I'm glad to hear you found our team at Highlands Residential Mortgage, Ltd. to be nice and helpful. If you need anything in the future,...
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)
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