H
Highlands Residential Mortgage, Ltd. - Allen,...
A Higher Standard of Lending
Allen, TX
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Tues
8:30 AM to 5 PM(Open now)
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
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Reviews from Web
Fast, easy, and they knos their stuff!
Reply from Jeffery Brooks
March 31st, 2026 01:00 PM
I'm pleased to hear that you found the process fast and easy, Cameron. I strive to make sure every client knows they are in capable hands, and your feedback is appreciated. If there's anything more I can assist you with, don't hesitate to reach...
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Jeff and team were great, very attentive and detailed during my home buying process.
Reply from Jeffery Brooks
March 30th, 2026 12:46 PM
It’s wonderful to know that you found both my attention to detail and responsiveness helpful during your home buying journey, Claryce. It was my pleasure assisting you throughout the process. Should you have any questions or need further assistance...
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Communication from Jeff throughout the entire process was excellent. He consistently kept me informed and reassured every step of the way. Jeff and his team were also able to get me cleared to close with a good deal incredibly quickly in about...
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Reply from Jeffery Brooks
March 16th, 2026 06:20 PM
I'm glad that the communication throughout the process met your expectations, Marsalis. Keeping you informed and reassured is always a priority for me, and I'm thrilled we could achieve a swift closing for you. Your appreciation means a lot...
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⭐⭐⭐⭐⭐I recently refinanced again with Jeffrey and his team, and it was another excellent experience. I highly recommend them to anyone looking for a smooth and stress-free process.Everything was handled professionally and efficiently from start...
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Reply from Jeffery Brooks
March 16th, 2026 02:47 PM
It's gratifying to hear that your refinancing process was smooth and stress-free, Elia. I'm pleased that we could provide clear communication and efficient service from start to finish. It's always my goal to make things as straightforward...
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Jeff, Robert, and Lori were fantastic! They kept me looped in throughout the whole process and were able to answer all of my questions clearly and quickly .
Reply from Jeffery Brooks
March 5th, 2026 08:42 PM
I'm glad to hear that you felt well-informed and supported throughout the process, Austin. Providing clear and prompt communication is something I prioritize, and it's encouraging to know that both Robert and Lori contributed to your positive...
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The Brooks Team was always available to make sure I understood what was going in through the whole process Jeff even answered questions that I had over the weekend ( which he definitely did not have to do Robert went above and beyond to make...
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Reply from Jeffery Brooks
February 23rd, 2026 06:42 PM
I appreciate your kind words, Shannon. I'm glad I could assist with your questions and ensure clarity throughout the process. It’s important to me to be available when needed. I'm also pleased that Robert could help maximize the value for you....
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Jeff is easy to work with he is very professional and made the entire process pleasant and easy. Thank you Jeff
Reply from Jeffery Brooks
February 16th, 2026 05:29 PM
Thank you for sharing your positive experience, Moses. I'm pleased to know that I could make the process both pleasant and straightforward for you. Should you have any questions or need assistance in the future, please feel free to reach out....
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This is our second time working with Jeff and Highland and we could be happier! The team is responsive and knowledgeable!
Reply from Jeffery Brooks
February 13th, 2026 08:26 PM
I'm pleased to hear that your experience with Highlands and me met your expectations, Rachel. It's great to know that our team's responsiveness and expertise have contributed to a positive experience for you once again. If there’s anything...
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Good Communication.
Reply from Jeffery Brooks
February 12th, 2026 08:19 PM
I'm grateful for your feedback, Terry. Communication is a key part of what I do, and I'm pleased you found it effective. If there's anything else you need or if questions arise, feel free to reach out at any time.
Jeff knocked it out of the park - transparent , communicative, and knowledgeable
Reply from Jeffery Brooks
February 6th, 2026 09:51 PM
I appreciate your kind words, Andrew. I'm glad to hear that you found the process transparent and informative. It's important to me that you feel confident and well-informed every step of the way. If any questions or needs arise in the future,...
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
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