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Highlands Residential Mortgage, Allen, TX
A Higher Standard of Lending
Allen, TX
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Thu
8:30 AM to 5 PM
Fri
8:30 AM to 5 PM
Sat
closed
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Reviews from Web
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We could not be more pleased with the results from working with Zach and his team. We had a very aggressive timeline to work within and they did even better than originally planned. Each and every individual we interacted with seemed to be...
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Reply from Zach Kent
December 16th, 2025 04:08 PM
I'm truly glad to hear that you are pleased with the results, Mark. Meeting an aggressive timeline and ensuring everything goes smoothly is something I strive for. It's good to know that the team's courtesy and patience left a positive impression...
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Zach was great to work with!! I definately will use him again!
Reply from Zach Kent
December 16th, 2025 04:05 PM
It's great to hear that you had such a positive experience working together, Cherie. I'm looking forward to assisting you again in the future. If you have any questions or need further help, don't hesitate to reach out. Thank you for your feedback!...
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Communication on point
Reply from Zach Kent
December 15th, 2025 06:00 PM
I appreciate your positive remarks on the communication, Laura. Ensuring clear and effective communication is a priority for me. If you have any questions or need further assistance, please don't hesitate to reach out.
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Promptness and clarity.
Reply from Zach Kent
December 15th, 2025 07:35 PM
Thank you for highlighting promptness and clarity in your experience, Ammar. It's important to me to ensure that everything is communicated clearly and efficiently. If you have any more questions or need further assistance, please feel free...
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Very helpful, provided options that suited us.
Reply from Zach Kent
December 2nd, 2025 01:53 PM
I'm glad to hear that you found the options I provided helpful. Ensuring that you have choices that meet your needs is important to me. If you have any more questions or need further assistance, feel free to contact me. Thank you for your feedback!...
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I was amazed by Ericka amd so thankful for her. She was able to get my buyers qualiied for more and knows her stuff. Thank you to her! She is amazing ❤️
Reply from Zach Kent
December 1st, 2025 02:53 PM
I appreciate you taking the time to share your positive experience, especially recognizing Ericka's efforts. It's great to hear how her expertise benefited your buyers. Thank you for choosing Highlands Residential Mortgage, and if you need...
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A lot of information coming at you at one time, and explanation coming afterwards. Need to reverse that order, imo.
Reply from Zach Kent
November 24th, 2025 02:06 PM
Thank you for sharing your feedback, Tina. I understand that getting information before it's fully explained can be overwhelming. I'll keep your suggestion in mind and work on improving the flow of information. If there's anything specific...
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Thank you, we had a smooth experience.
Reply from John Aragon
January 29th, 2026 03:42 PM
I'm pleased to know that your experience was smooth. It’s important to me that the process is straightforward for you. Should you have any questions or need further assistance in the future, feel free to reach out. Thank you for choosing Highlands...
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Wonderful advice, straight forward, great communication
Reply from Zach Kent
October 30th, 2025 04:04 PM
It's encouraging to know that you found the advice straightforward and communication effective, Jonathan. Clear guidance is important to me, and I'm pleased it made a difference in your experience. If you need anything further, don't hesitate...
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All my questions were answered quickly. The whole team was professional and helpful . And being able to complete so much electronically was great
Reply from John Aragon
January 29th, 2026 03:42 PM
It's reassuring to know that your questions were answered promptly and that you found the team professional and helpful. I’m glad the electronic process added convenience to your experience. If there's anything else I can assist you with in...
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
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