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Highlands Residential Mortgage, Allen, TX
A Higher Standard of Lending
Allen, TX
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Thu
8:30 AM to 5 PM
Fri
8:30 AM to 5 PM
Sat
closed
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Reviews from Web
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I love using Highlands Mortgage. They are truly exceptional.
I am going to be specific here because honestly I have only used Ericka. She is the best. Don't second guess, just go to the best.
Ask for Ericka. She has saved my last 2 buyers.
Reply from John Aragon
March 13th, 2026 03:28 PM
Mary, I understand you had a great experience with Ericka at Highlands Mortgage. While I wasn't involved directly, I'm pleased to hear about the positive impact she made for your buyers. If you ever have questions or need assistance, feel free...
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Easy process .
Reply from Zach Kent
March 9th, 2026 03:57 PM
Ensuring the process was easy for you is a priority, Christopher. If there's anything more I can assist you with or any questions you might have, please don't hesitate to reach out to me directly.
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straightforward and easy to work with
Reply from Zach Kent
March 6th, 2026 04:14 PM
I'm pleased to hear that you found the process straightforward and easy to work with, Drew. It's important to me to make things as clear and simple as possible for clients. If you have any more questions or need assistance, feel free to contact...
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At closing, the escrow agent commented on Zach. She said he Is one of the best lenders she has worked throughout her career - great communication and follow-up. I second that!
Reply from Zach Kent
March 5th, 2026 07:52 PM
I appreciate your kind words, Maureen. It means a lot to hear such positive feedback from both you and the escrow agent. Communication and follow-up are important to me, and I'm glad that was evident in your experience. If there's anything...
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responsive
Reply from Zach Kent
March 5th, 2026 03:49 PM
Thank you for your feedback, Nancy. Being responsive is key to providing a smooth process, and I'm glad I could meet your expectations. If you have any further questions or need assistance, don't hesitate to contact me.
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Perfect experience all the way around. Strongly recommend John and his team.
Reply from John Aragon
March 5th, 2026 05:43 PM
Thank you for sharing your thoughts, Cynthia. I'm pleased to hear that your experience went so smoothly. Your recommendation means a lot, and should you need any assistance in the future, feel free to get in touch.
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The transparency and communication are incredible. Got me closed in 22 days!
Reply from Zach Kent
March 3rd, 2026 07:19 PM
I'm glad to hear that you appreciated the transparency and communication, Angela. Closing in just 22 days is a testament to our commitment and efficiency. If you need anything else or have further questions, feel free to reach out anytime.
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Overall great experience, professional, knowledgeable, and great customer service.
Reply from Zach Kent
March 3rd, 2026 04:22 PM
Thank you for sharing your thoughts, Justin. I'm pleased to hear that you had a positive experience and found the service both professional and knowledgeable. Providing excellent customer service is my priority. If there’s anything else I can...
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John Aragon was awesome. He was always available, and readily addressed my questions and concerns. John is a pro at what he does, and I would definately recommend him to my family and friends.
Reply from John Aragon
March 2nd, 2026 02:24 PM
I'm grateful for your thoughtful review, Yvonne. Being accessible and addressing your questions and concerns is an integral part of what I aim to provide. It's satisfying to know that you would recommend my services to your family and friends....
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I had a fantastic experience working with John at Highlands. From start to finish, he was responsive, knowledgeable, and truly went above and beyond to make sure everything stayed on track. He took the time to explain each step of the lending...
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Reply from John Aragon
February 23rd, 2026 05:36 PM
Mark, I appreciate your kind words about our collaboration at Highlands Residential Mortgage. It's rewarding to know my efforts to be responsive and clear throughout the lending process helped your clients feel informed and assured. Keeping...
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
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